Ethics and Compliance
At The MetroHealth System, we are committed to a culture of ethics and compliance. Every organization has its own unique culture. At MetroHealth, our culture is defined first and foremost by what we do – improve the health and well-being of the people in our community.
How we do what we do is equally important and also defines our culture. We demonstrate our values in every interaction. We work as a team. We respect each other. We are diverse, inclusive and engaged. We skillfully care for our patients and we provide the same high-quality care to everyone – regardless of their circumstances.
We are also defined by how others see us. Our patients, their families, researchers, business partners, neighbors and other care providers trust that we will do what we say, always strive for the highest quality and honor our commitments to our patients, our employees and our community.
This is our culture. It is defined by what we do, how we do it and how others see us. It is a culture of ethics and accountability.
Maintaining a culture of ethics is not always simple and for that reason we have developed our Code – This Is Who We Are (click for Spanish version). It is intended to help us put our values into practice so that we can maintain our culture of doing the right thing.
Reporting Compliance Concerns
To report anonymously a compliance concern about suspected misconduct or violations of the Code, you may utilize any method below 24 hours a day, 7 days a week:
- Call MetroHealth Ethics Line (MEL) at 216-778-1660
- Visit WEBPAGE – metrohealth.org/compliance
- Text NUMBER: 216-600-1456
You may also contact MetroHealth’s Chief Ethics and Compliance Officer with any compliance questions or concerns:
Cheryl Forino Wahl
SVP, Chief Ethics and Compliance Officer
Ethics and Compliance Department
View our Notice of Privacy Practices.