Masks must be worn by patients and visitors - even if you are vaccinated.

Everyone 12+*  is eligible to get a free COVID-19 Pfizer vaccination.  Register here or call 216-778-6100 to schedule.

COVID-19 Vaccine  |  COVID-19 Hotline (440-592-6843)  |  Obtenga la información más reciente aquí  |  See Your Doctor Safely

Patients and Visitors Must Wear Masks

The Governor of Ohio has lifted the requirement for the public to wear face masks. MetroHealth is following the Centers for Disease Control and Prevention (CDC) Updated Healthcare Infection Prevention and Control Recommendations in Response to COVID-19 Vaccination.  

Outpatient/Express Care/Emergency Services

  • Patients and Visitors, regardless of their vaccination status, should continue to practice social distancing and wear face masks when in a MetroHealth medical center/facility. 
  • As a reminder, children under the age of 2 should not wear a face mask. 

Adult Inpatient and Rehabilitation Visitors

  • Visitors of non-COVID suspected/confirmed positive patients are expected to wear their mask and physically distance from other health care personnel and other patients/visitors that are not part of their group and while outside of the patient’s room.  
  • Visitors of non-COVID suspected/confirmed positive patients may remove their masks when alone with the patient in his/her room.  

Suspected or confirmed COVID-19 Positive Patients

  • During the course of care, visitation continues to be limited to telephone and video connections. To limit exposure and spread of COVID-19, in-person visits are not routinely permitted. 

Mask FAQs

Thank you for getting vaccinated! At this time, we do not have a consistent way to verify patients’ and visitors’ vaccination status. Therefore, to ensure the safety of our employees and visitors, we are asking patients and visitors to continue to wear masks. We understand that this may be frustrating and appreciate your support as we continue navigating through the pandemic. 
All staff must continue to mask using either surgical masks or N-95 masks in patient care areas (including common spaces in those areas). Examples of patient care areas include inpatient units, the radiology department, outpatient clinics, physical therapy suites, among others. 
Vaccinated MetroHealth employees who have shared their vaccination information received a sticker designating that they don’t require a mask (No Mask) in common spaces outside the Patient Care Areas such as hallways, classrooms, and cafeteria.

About COVID-19

  • This virus causes fever, cough, shortness of breath, loss of sense of smell, muscle aches, and fatigue, among other symptoms.
  • The incubation period is officially two to 14 days after exposure.
  • The infection can be very mild to full blown pneumonia, but it appears that many cases are along the mild spectrum.
  • Many people are asymptomatic, meaning they are infected and spreading the virus without having any symptoms. This is why it is critical that people practice social distancing, wear masks when in public or interacting with people outside of their home, and use hand sanitizer and wash hands often.
  • Some people recover quickly, while others experience long-lasting effects that doctors and researchers are still learning about. 
  • If you are experiencing symptoms, call our hotline at 440-592-6843.
    • We will conduct an immediate evaluation over the telephone.
    • If a clinical assessment is deemed necessary, a telephone visit or video visit will be promptly scheduled for you with a dedicated provider.  
    • If you are having a medical emergency, call 911.   
  • If you need immediate care for non-COVID-19 issues, call 216-778-5500, and choose option #3. Whether it’s for an urgent issue, a medication refill or other health concern, we're here to serve you.
  • We offer both In-Person and Telehealth visits. Online self-scheduling is available using MyChart.
  • MetroHealth established a COVID hotline 440-592-6843 (440-59-COVID) to assess symptoms and get people the care they need. 
  • All employees and patients are required to wear masks at all of our locations. 
  • We offer video and phone appointments, called telehealth visits, for appointments that do not need to be in-person. Your safety is our priority.
  • We are delivering prescriptions in accordance with the current guidance from the state of Ohio and Centers for Disease Control. If you have prescription questions, please contact 216-957-6337 (216-957-MEDS).
  • We offer free virtual health talks to support our patients and community. 
  • We are maximizing and conserving personal protective equipment for our clinical staff.
  • Most non-essential employees are working from home.
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