A Message from Akram Boutros, MD, FACHE - President and CEO
At MetroHealth, our mission, vision and values are not just words on a fading poster tucked behind someone’s desk. They are the core of our actions. While we take care of the ill and injured, we are increasingly focused on preventive care, fulfilling our mission of “leading the way to a healthier you and a healthier community through service, teaching, discovery and teamwork.” And we do this in an environment of inclusion. Every patient, whether economically needy or economically comfortable, gets the same attention – full attention – from our staff.
MetroHealth physicians, from many parts of the country and around the world, bring a diversity of cultures, races, religions, expertise and ideas. We celebrate these differences and appreciate how they add to our success. Many are leaders in their fields and they choose to work here for the opportunity to make a difference in their community.
Our goal has always been to treat patients like family, with the respect and dignity they deserve. As one patient says, “I don’t feel like a number. I get outstanding individual care and attention by many compassionate professionals.”
We care, we mean it and it shows. It’s a 24/7/365 thing for us.
Leading the way to a healthier you and a healthier community through service, teaching, discovery and teamwork.
MetroHealth will be the most admired public health system in the nation, renowned for our innovation, outcomes, service and financial strength.
- Service to Others
- Inclusion and Diversity
- Quest for Excellence
With an unwavering commitment to our community, we welcome the opportunity to care for patients from all walks of life. We believe that diversity of patients and staff enriches our environment and gives us an informed world view.
Since 1837, The MetroHealth System has cared for Clevelanders for their most basic health needs and through national crises such as the outbreak of tuberculosis and the polio epidemic. In 2014, the Centers for Disease Control and Prevention (CDC) designated MetroHealth as an official Ebola Treatment Center, the only one in Ohio.
Today, MetroHealth is an integrated health system with an acute care hospital housing a Level I Adult Trauma and Burn Center, a skilled nursing facility and more than 25 locations throughout Cuyahoga County with more on the way. Annually, we handle more than one million patient visits including more than 100,000 in the Emergency Department, one of the busiest in the country. That’s an average of 274 Emergency Department visits per day. As a Level I Adult Trauma and Burn Center, we have full trauma surgical teams ready around the clock, ready whenever you need us.
We’re proud of our national recognition, but our real motivation is our responsibility to our community. As the county hospital, an essential hospital, we welcome everyone who comes through our doors. And we do that in a fiscally responsible way so that the funds from Cuyahoga County taxpayers, 4.3 percent of our total operating revenue, earn a valuable return. In 2015, with Cuyahoga County’s $40 million, we delivered care valued at more than two and a half times that amount (in excess of $110 million).