Patients & Visitors
For general information such as directions, addresses, or visiting hours and visiting restrictions, please call 216-778-7800.
Thank you for choosing MetroHealth Medical Center as your health care provider. We work hard to make your hospital stay as comfortable and beneficial as possible.
Our nationally recognized multi-specialty medical center is the heart of The MetroHealth System, one of the largest, most comprehensive health care providers in Northeast Ohio.
Providing you with the best possible care that meets your individual needs is our goal.
Please view our updated visitor policy if you are visiting someone in the hospital.
Maps and Directions
Inpatient Visitor Check in - August 2022
In an effort to enhance the security of all patients, visitors and staff, MetroHealth has implemented a new visitor management system for guests visiting patients at the Main Campus Towers and Critical Care Pavilion.
All inpatient visitors are required to register at the Information/Welcome desks at the Towers and Emergency Department main entrances by providing photo identification. Visitors will receive a temporary badge containing name, photo, unit number, barcode and date.
When The Glick Center opens on October 15, the barcode will allow visitors access to authorized locations. Barcode access will be needed for every location in The Glick Center not considered a public area.
We appreciate your support in ensuring the safety of everyone at MetroHealth.
Cost Estimator, Billing, & Pricing Transparency
Find out about insurance coverage, cost estimates, facility fees and more.
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Medical Records Requests
Request your medical record, birth certificate, or make changes to your records.
Request records
Cost Estimator, Billing, & Pricing Transparency
Find out about insurance coverage, cost estimates, facility fees and more.
Learn more
Medical Records Requests
Request your medical record, birth certificate, or make changes to your records.
Request records
Visiting MetroHealth
Are you or a loved one coming to MetroHealth? Learn about our visitation policy, parking, language access, and more.
More Information
Important Phone Numbers
Contact numbers for admitting, billing, language services, medical records and more.
More Information
Visiting MetroHealth
Are you or a loved one coming to MetroHealth? Learn about our visitation policy, parking, language access, and more.
More Information
Important Phone Numbers
Contact numbers for admitting, billing, language services, medical records and more.
More InformationAdvance directives are documents that let others know your wishes about the type of care you want.
MetroHealth’s Clinical Ethics Committee is available to assist patients regarding healthcare issues of an ethical nature.
The MetroHealth System and its physicians participate in most insurance plans.
Pay bills online, view statements, contact our financial services staff, and more.
Learn about your financial assistance options at MetroHealth.
MetroHealth offers online bill pay with MyChart and other convenient ways to pay your bill.
My Cost Estimator will provide you with an inclusive understanding of personal expenses whether or not you have insurance.
In accordance with the Centers for Medicare and Medicaid Services (CMS) requirements, MetroHealth's standard hospital charges are available online.
Language Access and Communications Services
Find interpreter and translation services.
Patient Relations is available to assist with unresolved concerns about your or a loved one's care at MetroHealth.
Chaplains provide spiritual care visits in addition to other services for both the hospital and the community.
For the second year in a row, The MetroHealth System has been recognized by Ethisphere as one of the World's Most Ethical Companies.
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