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Patients & Visitors

U.S. News & World Report BadgeFor general information such as directions, addresses, or visiting hours and visiting restrictions, please call 216-778-7800.

Thank you for choosing MetroHealth Medical Center as your health care provider. We work hard to make your hospital stay as comfortable and beneficial as possible.

Our nationally recognized multi-specialty medical center is the heart of The MetroHealth System, one of the largest, most comprehensive health care providers in Northeast Ohio.

Providing you with the best possible care that meets your individual needs is our goal.

Notice of Privacy Practices

Please view our updated visitor policy if you are visiting someone in the hospital.

Maps and Directions

Download the Main Campus map

Inpatient Visitor Check in - August 2022

In an effort to enhance the security of all patients, visitors and staff, MetroHealth has implemented a new visitor management system for guests visiting patients at the Main Campus Towers and Critical Care Pavilion.

All inpatient visitors are required to register at the Information/Welcome desks at the Towers and Emergency Department main entrances by providing photo identification. Visitors will receive a temporary badge containing name, photo, unit number, barcode and date. 

When The Glick Center opens on October 15, the barcode will allow visitors access to authorized locations. Barcode access will be needed for every location in The Glick Center not considered a public area.

We appreciate your support in ensuring the safety of everyone at MetroHealth.

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Cost Estimator, Billing, & Pricing Transparency

Find out about insurance coverage, cost estimates, facility fees and more.

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Pay My Bill

Pay your bill online or find other convenient ways to pay.

 

 

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Medical Records Requests

Request your medical record, birth certificate, or make changes to your records.

Request records
Medical bill icon
Cost Estimator, Billing, & Pricing Transparency

Find out about insurance coverage, cost estimates, facility fees and more.

Learn more
Credit card icon
Pay My Bill

Pay your bill online or find other convenient ways to pay.

 

 

Learn more
records icon
Medical Records Requests

Request your medical record, birth certificate, or make changes to your records.

Request records
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Visiting MetroHealth

Are you or a loved one coming to MetroHealth? Learn about our visitation policy, parking, language access, and more.

More Information
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Important Phone Numbers

Contact numbers for admitting, billing, language services, medical records and more.

More Information
information circle icon
Visiting MetroHealth

Are you or a loved one coming to MetroHealth? Learn about our visitation policy, parking, language access, and more.

More Information
phone icon
Important Phone Numbers

Contact numbers for admitting, billing, language services, medical records and more.

More Information

Advance Directives

Advance directives are documents that let others know your wishes about the type of care you want.

Clinical Ethics Consultation

MetroHealth’s Clinical Ethics Committee is available to assist patients regarding healthcare issues of an ethical nature.

Patient Bill of Rights and Responsibilities

Patient Financial Bill of Rights

Amenities and Services

Find information about our gift shop, wheelchair use, dining services and more.

Parking at Main Campus

Find parking rates and locations for valet and garages.

Visitation Policy

View our visitor policy.

Accepted Insurance Plans

The MetroHealth System and its physicians participate in most insurance plans.

Billing

Pay bills online, view statements, contact our financial services staff, and more.

Financial Assistance

Learn about your financial assistance options at MetroHealth.

Pay My Bill

MetroHealth offers online bill pay with MyChart and other convenient ways to pay your bill.

My Cost Estimator

My Cost Estimator will provide you with an inclusive understanding of personal expenses whether or not you have insurance.

Pricing Transparency

In accordance with the Centers for Medicare and Medicaid Services (CMS) requirements, MetroHealth's standard hospital charges are available online.

Language Access and Communications Services

Find interpreter and translation services.

Patient Relations

Patient Relations is available to assist with unresolved concerns about your or a loved one's care at MetroHealth.

Spiritual Care

Chaplains provide spiritual care visits in addition to other services for both the hospital and the community.

World's Most Ethical Companies
MetroHealth named one of 2021 World's Most Ethical Companies for the Second Time

For the second year in a row, The MetroHealth System has been recognized by Ethisphere as one of the World's Most Ethical Companies.

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