COVID-19: Masking policy, vaccinations, testing and general information. Learn more

Patients & Visitors

Welcome

Thank you for choosing MetroHealth Medical Center, one of the largest, most comprehensive health care providers in Northeast Ohio.

Our nationally recognized multi-specialty medical center is the heart of The MetroHealth System.

Providing you with the best possible care that meets your individual needs is our goal.

MetroHealth Rehabilitation Institute Ranks Top in Ohio and #24 in U.S. by U.S. News and World Report

Parking, Maps and Directions

Beginning Monday, December 18, all patients and visitors are asked to park in the following parking garages:

 

Glick Center 

The center of MetroHealth's campus transformation is The Glick Center.

 

Important Information When Visiting Our Campus

 

West 25th Street Closed to Southbound Traffic Near Main Campus

October 13, 2023

MetroHealth has been notified that traffic on West 25th Street headed southbound is closed near our Main Campus, effective October 13, 2023.

This closure is expected to last through the end of this year and will impact patient traffic leaving Main Campus, as well those who travel southbound between Main Campus and Old Brooklyn Medical Center.

 

Masking Policy

Masking is optional for patients, visitors and MetroHealth employees.

Due to the vulnerability of patients in the Blood and Marrow Transplant Unit, universal masking remains required upon entry, and masking will remain in effect for any acutely affected COVID patients.

Masks are also highly recommended for those who have respiratory symptoms or have been in close contact with someone with COVID-19.

 

MetroHealth Towers Entrance Closed

Any visitors to the following areas will be required to enter via the Emergency Room main entrance on Scranton Road:

  • Labor & Deliver
  • Mother/Baby Unit 
  • NICU

 

Inpatient Visitor Registration Required

  • All visitors are required to register when visiting hospitalized patients at MetroHealth.
  • Required documentation: Photo ID 
  • Registration locations: Information/Welcome Desks at Glick Center and Emergency Department
  • Visitors will receive a temporary badge containing name, photo, unit number, barcode and date.
  • Barcode access will be needed for every location in The Glick Center not considered a public area.

We appreciate your support in ensuring the safety of everyone at MetroHealth.

 

Discharge Hospitality Center at The Glick Center

Hours of operation 11 a.m. – 6:30 p.m.

When patients are ready to go home, we may transfer them to our Discharge Hospitality Center (DHC) on the ground floor of the hospital. As patients wait for their rides, our DHC team can assist with questions about discharge instructions, medications or follow-up care.

If you are picking up a patient from the DHC, please call 216-778-1233 when you arrive. Patients can be picked up at the Emergency Department entrance on Scranton Road. MetroHealth caregivers will assist patients to their transportation.

 

Other Information

 

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Cost Estimator, Billing, & Pricing Transparency

Find out about insurance coverage, cost estimates, facility fees and more.

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Pay My Bill

Pay your bill online or find other convenient ways to pay.

 

 

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Medical Records Requests

Request your medical record, birth certificate, or make changes to your records.

Request records
Medical bill icon
Cost Estimator, Billing, & Pricing Transparency

Find out about insurance coverage, cost estimates, facility fees and more.

Learn more
Credit card icon
Pay My Bill

Pay your bill online or find other convenient ways to pay.

 

 

Learn more
records icon
Medical Records Requests

Request your medical record, birth certificate, or make changes to your records.

Request records
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Visiting MetroHealth

Are you or a loved one coming to MetroHealth? Learn about our visitation policy, parking, language access, and more.

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Important Phone Numbers

Contact numbers for admitting, billing, language services, medical records and more.

More Information
information circle icon
Visiting MetroHealth

Are you or a loved one coming to MetroHealth? Learn about our visitation policy, parking, language access, and more.

More Information
phone icon
Important Phone Numbers

Contact numbers for admitting, billing, language services, medical records and more.

More Information
Download Our Wayfinding MapApp

  • Get walking and driving directions
  • Find parking
  • Navigate directly to your appointment or destination
  • Available for iOS and Android. 

Download on the App Store badge 

Get it on Google Play badge

Four screenshots of MetroHealth wayfinding app