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For Patients & Visitors

Metro Main

Welcome to MetroHealth Medical Center, and thank you for choosing us as your health care provider.  We work hard to make your hospital stay as comfortable and beneficial as possible.

Our nationally recognized multi-specialty medical center is the heart of The MetroHealth System, one of the largest, most comprehensive health care providers in Northeast Ohio. The 731-bed medical center is a leader in emergency and trauma care, medical and surgical specialties, family health, internal medicine, cancer care, dentistry, women’s and children’s services, heart and vascular care, mental health, rehabilitation, long-term care, and community health.


Providing you with the best possible care that meets your individual needs is our goal.

As members of your health care team, we believe it is important for you to understand all aspects of your care, that’s why we encourage you and your family to ask questions. If you have special needs or concerns, please do not hesitate to tell your nurse or any other member of the health care team.

Many of your questions can be answered by referring to this section. Of course, if you need further explanation, just ask any member of our staff. You, and your well-being, are important to us.

Patient Information: Call 216-778-7800
If you are calling from outside the hospital, dial the entire number. If you are calling from inside the hospital, dial the last five digits only. If you are dialing from a patient’s room from inside the hospital, dial 7 and the last four digits.

Gift Shop 
The gift shop is located on the first floor, south of the main lobby. Hours are Monday through Friday, 8 a.m. to 9 p.m., Saturday, 10 a.m. to 7 p.m. and Sunday, 10 a.m. to 6 p.m. Call the gift shop at 216-778-5676 for more information.

Cuyahoga County Public Library (1st Floor)

Notice of Privacy Practices 
This notice describes how MetroHealth may use and disclose your protected health information to carry out treatment, payment or health care operations and for other purposes permitted or required by law.

Patient Bill of Rights and Responsibilities

Pharmacy Services
To refill or order prescriptions, call 216-957-6337 (MEDS).


Traffic Alert

Road Construction

Roadwork begins April 22 on MetroHealth Drive
Between W. 25th Street and Scranton, work crews will be working on MetroHealth Drive during the hours of 7 a.m. - 4 p.m. Use alternate roadways during this time if possible to avoid congestion.

Clark Ave. between Quigley Rd. and W. 25th St. is closed to westbound traffic for roadway work through September 2020. Westbound motorists will be detoured via W. 25th St. to I-71 southbound to Fulton Rd. northbound to W. 41st St. northbound. Eastbound traffic will be maintained. This entire project resurfaces Clark Ave. between W. 41st St. and Quigley Rd. Work also includes drainage and waterline maintenance, traffic signal work, pavement repairs and streetscape improvements. On-street parking will not be permitted. Tentative completion date: October 2020.

Servicios Para Hispanos

MetroHealth es uno de los hospitales públicos más grandes y exitosos del país, que provee gran variedad de servicios de alta calidad para todas las personas en todas las etapas de la vida.

Language Access and Communications Services
Power to the Patients

As patients, we value our physician’s expertise, but there’s another voice that’s equally important — our own. It’s vital that we take an active role in our health care.

Learn more