For Patients & Visitors

The MetroHealth System is temporarily suspending routine visits to adult hospital patients to help prevent the spread of COVID-19.

Exceptions will be made for parents visiting newborns, end-of-life situations and other exceptional cases.

“This step is being taken to protect our patients, staff and community during this unprecedented time,” said MetroHealth President and CEO Akram Boutros, MD, FACHE. “We know the only way to flatten the curve and reduce widespread community infection is to limit social interactions.”

Ways to reach loved ones who are inpatients/residents at MetroHealth.

The policy change went into effect at 7 a.m. on Thursday, March 19.

 No visitors will be allowed in rooms of persons under investigation or who have tested positive for COVID-19 unless at the end of life.

Entrance will be limited to ensure appropriate screening can occur for the visitors in the exception list. Any visitor who appears ill will be asked to leave.

Haga un clic aquí para la versión en español (In Spanish)

Beginning Wednesday, February 19, Clark Ave. between Quigley Rd. and W. 25th St. will be closed to westbound traffic for roadway work through September 2020. Westbound motorists will be detoured via W. 25th St. to I-71 southbound to Fulton Rd. northbound to W. 41st St. northbound. Eastbound traffic will be maintained. This entire project resurfaces Clark Ave. between W. 41st St. and Quigley Rd. Work also includes drainage and waterline maintenance, traffic signal work, pavement repairs and streetscape improvements. On-street parking will not be permitted.

Tentative completion date: October 2020.

• Patient Information: Call 216-778-7800
  If you are calling from outside the hospital, dial the entire number. If you are calling from inside the hospital, dial the last five digits only. If you are dialing from a patient’s room from inside the hospital, dial 7 and the last four digits.
• Appointments
• A-Z Departments and Services List 
• Enrollment Outreach Mobile Unit 
• Gift Shop 
  The gift shop is located on the first floor, south of the main lobby. Hours are Monday through Friday, 8 a.m. to 9 p.m., Saturday, 10 a.m. to 7 p.m. and Sunday, 10 a.m. to 6 p.m. Call the gift shop at 216-778-5676 for more information.
• Language Access Services
• Library
  Cuyahoga County Public Library (1st Floor)
• Locations and Directions
• Medical Records 
  Find out how to obtain medical records, including birth certificates.
• MetroHealth Care Partners ACO
• Notice of Privacy Practices 
  This notice describes how MetroHealth may use and disclose your protected health information to carry out treatment, payment or health care operations and for other purposes permitted or required by law.
• Office of Patient Experience
  We are committed to giving our patients the best clinical care and the best patient experience possible. Contact us at 216-778-2971, or use our online feedback form.
• Pastoral Care
• Parking at Main Campus
  Convenient parking is available on the upper level of the Hospital Parking Garage located by the inpatient towers entrance on MetroHealth Drive. Weekly rate visitor passes can be purchased by calling the Parking Facilities Office at 216-778-4612.
• Patient Bill of Rights and Responsibilities
• Pharmacy Services
• Phone Numbers 
• Public Health Programs
• Visitation Policy

• Accepted Insurance
• Financial Services
  Pay your bill online, contact customer service, and learn about billing, payment plans, and financial assistance programs.
• Hospital Charges
  The MetroHealth System supports pricing transparency to assist our community and patients by continuing to provide a Pricing List of our most frequently used hospital services. We also provide a comprehensive list of hospital charges and Diagnosis Related Group (DRG) Price List in a format required by the Centers for Medicare and Medicaid Services (CMS).  
• Online Bill Pay
  Links to MyChart portal. Sign in to make a payment or choose Pay as Guest.