COVID-19: Vaccinations, testing and general information. Learn more

Visiting a MetroHealth Facility

Updated August 2022

General Information

Patients and visitors entering our facilities must wear a surgical or N95 mask for the duration of the appointment/visit – even if they have been vaccinated.

The Governor of Ohio has lifted the requirement for the public to wear face masks. MetroHealth is following the Centers for Disease Control and Prevention (CDC) Updated Healthcare Infection Prevention and Control Recommendations in Response to COVID-19 Vaccination.

Inpatient Visitor Check In - August 2022

In an effort to enhance the security of all patients, visitors and staff, MetroHealth has implemented a new visitor management system for guests visiting patients at the Main Campus Towers and Critical Care Pavilion.

All inpatient visitors are required to register at the Information/Welcome desks at the Towers and Emergency Department main entrances by providing photo identification. Visitors will receive a temporary badge containing name, photo, unit number, barcode and date. 

When The Glick Center opens on October 15, the barcode will allow visitors access to authorized locations. Barcode access will be needed for every location in The Glick Center not considered a public area.

We appreciate your support in ensuring the safety of everyone at MetroHealth.

Suspected or Confirmed COVID-19 Positive Patients

COVID–19 Positive Patient Visitation Guidelines

Effective Monday, February 7, 2022:

  • COVID-positive adults in isolation may have one adult visitor per day.
  • COVD-positive minors in isolation may have up to two adult visitors per day.
  • Visitors must gown, glove and wear surgical or N95 masks while in patient rooms.

Adult Inpatient Visitation

Effective January 31, 2022:

  • Visitation hours are 9 a.m. to 7:45 p.m. on Monday through Friday and 9 a.m. to 4:45 p.m. on weekends and holidays.
  • Patients can have up to two visitors per day.
  • Visitors under 16 must be accompanied by a responsible adult. Some units may have minimum age restrictions.
  • Once a visitor leaves the hospital, they may not return for a visit that day.
  • Visitors must be masked at all times in either surgical or N95 masks.

Exceptions may be made for end-of-life situations.

These steps are being taken to protect our patients, staff and community during this most recent surge. People are encouraged to get vaccinated and/or their booster shots, continue wearing masks indoors and practice social distancing.

Effective August 1, 2022:

All MetroHealth Medical Center inpatient visitors will be required to register at the Information/Welcome desks at the Towers and Emergency Department main entrances. Visitors will be required to provide photo identification; a temporary badge will be generated for visitors to wear during the duration of their stay.

Women and Children’s Units

  • Labor and Delivery: 1 visitor in triage/labor: 1 additional visitor during designated visitation hours.
  • Post-Partum: Please call 216-778-4578 for visitation information.
  • Pediatric Units: Please call 216-778-5743 for visitation information. Call 216-778-5980 for Pediatric Intensive Care Unit (PICU).

Behavioral Health Unit

Please call 216-778-4428 for visitation information. 

Outpatient Appointments/Emergency Department Visits

  • Patients and Visitors, regardless of their vaccination status, should continue to practice social distancing and wear face masks when in a MetroHealth medical center/facility. 
  • As a reminder, children under the age of 2 should not wear a face mask.
  • Adult patients are encouraged to attend their visits alone. Those in need of assistance may have one adult caregiver accompany them.
  • Pediatric patients may have two parents/guardians accompany them.

Outpatient Surgery

Surgical patients may have one caregiver accompany them to their scheduled procedures.

  • Patients and Visitors, regardless of their vaccination status, should continue to practice social distancing and wear face masks when in a MetroHealth medical center/facility. 
  • As a reminder, children under the age of 2 should not wear a face mask.

Questions 

For general patient information, please call 216-778-7800.

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