COVID-19: New masking policy, vaccinations, testing and general information. Learn more

Financial Assistance

The MetroHealth System provides outstanding, life-long care for all members of our community. There are programs that may help you pay for your health care costs. Whether you may want to apply for healthcare insurance through the HealthCare Exchange, apply for Medicaid or need Financial Assistance, MetroHealth is here to help you. MetroHealth and the government both sponsor programs to enable you to receive the highest quality of care, even if you may not be able to afford it.

Financial Consultations

Schedule a Consultation with the Financial Eligibility Team

MetroHealth is committed to helping everyone, regardless of their ability to pay. Representatives are available at 216-957-2325, Option 1, Monday - Friday from 8 a.m. to 5 p.m.

Schedule Consultation

Contact Us

Customer Service

Call 216-957-3250 Monday through Thursday from 8 a.m. to 8 p.m. or Friday 8 a.m. to 5 p.m or e-mail [email protected]. We will respond to customer service inquiries within four business days.

Financial Assistance Resource Links

Financial Assistance Criteria

MetroHealth uses the Federal Poverty Guidelines for medically necessary services to help determine what Financial Assistance Program best fits your needs. 

  • Presumptive Charity Care
    MetroHealth has a process to validate the patient’s ability to pay, and in the event that the patient does not contact us, nor apply for financial assistance, we may extend the patient charity care for that episode of care. This applies only to patients who do not inform us of insurance coverage.

Financial Assistance Programs

Income as Compared to Federal Poverty Guidelines Reduction Applied to MetroHealth's Bill

100% Resident State of Ohio

100% Non-Resident of Ohio for Emergency, Trauma or Burn Care

75% Non-Resident of Ohio for all other services


100% Resident of Cuyahoga County

100% Non-Resident of Cuyahoga County for Emergency, Trauma or Burn Care

75% Non-Resident of Cuyahoga County for all other services


75% Resident of Cuyahoga County

75% Non-Resident of Cuyahoga County for Emergency, Trauma or Burn Care

75% Non-Resident of Cuyahoga County for all other services

401% and above without insurance coverage

65% Resident of Cuyahoga County

50% Non-Resident of Cuyahoga County


For patients whose income is at or below (0 percent to 100 percent of the Federal Poverty Guidelines (FPG) and meets all additional eligibility criteria, The MetroHealth System participates in Ohio’s Hospital Care Assurance Program (HCAP), with 100 percent reduction of the bill.

Bariatric Surgery is not eligible under the financial assistance or discount program because it is considered a weight loss program of choice in lieu of other weight loss alternatives.  Bariatric Surgery, and related services necessary for this procedure are excluded from MHS Financial Assistance Policy (FAP). Visit our Bariatrics page for a complete explanation of Bariatric procedures and financial requirements/estimates.

Doc2Go services are excluded from MHS Financial Assistance Policy (FAP).  Payment is due prior to Doc2Go services being performed.