Due to the increase in COVID-19 cases, the following locations are temporarily closed and appointments are being moved to other locations or to telehealth:
Bedford (open for vaccine clinics only), Brooklyn, Brunswick, Buckeye, Rocky River, State Road, and West Park (ExpressCare at West Park remains open).


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Medical Records

Attention: MetroHealth Patients

Our “Release of Information” office (Medical Records) is closed to in-person visits as we take measures to prevent exposure to COVID-19 and keep our patients, visitors and employees safe. 

There are several options to request your medical records, and we look forward to fulfilling your request.

E-Mail a completed authorization form and attach the document in a PDF format to: [email protected]

OR

Mail (via US Postal Service) your completed authorization form to:  

The MetroHealth System
Health Information Management Release of Information; G-108      
2500 MetroHealth Drive • Cleveland, OH • 44109

  • Lab and other results: please review MyChart or follow the instructions from your physician’s office.

If none of the above are options for you, or you prefer to talk with a representative, please call 216-778-4252.

Fax: 216-778-2114

Business Hours
Monday through Friday
8 a.m. to 3:30 p.m.

Mailing Address
Health Information Management Release of Information; G-108
2500 MetroHealth Drive
Cleveland, Ohio  44109

Requesting Copies of Medical Records

To obtain a copy of a medical record from The MetroHealth System, download, complete, sign, and date the Authorization to Release Protected Health Information (or Autorización para Divulgar Información de Salud) and mail to the attention of the Health Information Services Department according to the address provided on the form. Please indicate on the authorization form if you prefer that the copy of the medical record be sent to the address specified on the authorization form, or if you prefer to pick up your copy from our office during business hours or require secure electronic delivery (must provide recipient’s email address).  

For copies of medical records from the Elisabeth Severance Prentiss Center for Skilled Nursing Care at MetroHealth, please call 216-957-8899 to learn how to obtain medical record copies.


Fee Schedule 

Medical records are provided as a courtesy to healthcare providers for the continuity of clinical care for the patient. Patients are entitled to one free copy of their medical record, upon receipt of an appropriate request, for:

  • The patient or patient’s medical representative
  • The Bureau of Workers' Compensation, The Industrial Commission, The Ohio Department of Job and Family Services, and The Ohio Attorney General
  • Patient or patient's representative if the record is necessary to support a claim for Social Security disability benefits and the request is accompanied by documentation that the claim has been filed.

 The State of Ohio provides a two-tiered fee schedule for the cost of providing copies, one for patients and another for others. 

For patient or patient representative for secondary requests:

Electronic Copy: 

  •  Flat fee rate of $6.50 for medical record provided electronically

Print/Hard Copy: 

  • $3.25 per page for the first 10 pages 
  • $0.68 per page for pages 11 through 50 
  • $0.27 per page for pages 51 and higher

Other than paper (i.e. x-rays, MRI, or CAT scan, recorded on paper or film): 

  • $2.10 per page
  • Actual cost of postage

For all other requestors:

Initial record search fee of $20.06 in addition to record type charge listed (below).

Electronic Copy: 

  • Flat fee rate of $6.50 

Print/Hard Copy: 

  • $1.32 per page for the first 10 pages 
  • $0.68 per page for pages 11 through 50 
  • $0.27 per page for pages 51 and higher

Other than paper (i.e. x-rays, MRI, or CAT scan, recorded on paper or film): 

  • $2.23 per page
  • Actual cost of postage

Please allow 30 days to process your request upon our receipt. Please be sure to fill out the authorization form accurately and completely.  Inaccurate information on the authorization form may cause delays in providing you with the information you requested.


Birth Certificates

To obtain a copy of a birth certificate for a child born at the MetroHealth Medical Center, you must contact:

The Bureau of Vital Statistics
Cleveland City Hall, Rm 122
601 Lakeside Avenue
Cleveland, OH 44114
216-664-2315

You can also request a birth certificate by going to www.vitalchek.com.


Amendment of Patient Protected Health Information (PHI) Request Form

As a patient of The MetroHealth System, you have the right to request MetroHealth to make corrections or amendments to your protected health information (PHI) that The MetroHealth System retains on your behalf if you believe something in that information is in error or needs to be amended.

We are not always required to make the amendments you request, but each request will be carefully reviewed, and amendments made if warranted. You will be notified when your request has been approved or denied.

Download the Amendment of PHI Request Form

Solicitud para la corrección o enmienda de la información médica protegida

To request correction or amendment to your MetroHealth protected health information, please complete the form and submit as follows:

  1. Fax: 216-778-8777
  2. Email: [email protected]
  3. The MetroHealth System
    Ethics and Compliance Department
    2500 MetroHealth Dr.
    Cleveland, Ohio 44109