Masks must be worn by patients and visitors - even if you are vaccinated.

Now offering boosters to those who are eligible; vaccinations are available for those who are unvaccinated and are 5 years and older. Call 216-778-6100 to schedule.

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Medical Records FAQ

Download, complete, sign and date the Authorization to Release Protected Health Information to Another Facility (en español) and return via mail. Please note that unsigned or undated requests will not be processed.

If you are the patient requesting a copy of your record, include a prepayment of $10.00. Make check or money order payable to The MetroHealth System. This prepayment will only cover the first 4 pages of your records. You will be billed for any balance.

Please note:

  1. Specify the visit dates and documents you need.
  2. Allow 10 business days to receive copies.

Yes. The State of Ohio, in House Bill 331, has established a fee schedule. See the fee schedule.

You may request copies of your own medical records or those of a minor child, or someone for whom you are the legal guardian or hold a Power of Attorney for healthcare. A copy of the guardianship or Power of Attorney for healthcare must be provided.

Spouses, children or the executor of the estate may request medical records for deceased patients. A copy of the death certificate or executor of the estate must be provided.

It generally takes up to ten business days to fulfill your request due to the large number of requests we receive.

No. We cannot fax medical records due to confidentiality issues.

Call the Financial Customer Services Department at 216-957-3250.

Please ask your attorney to submit a written request with a patient signed authorization to:

  • Financial Customer Services Department
    MetroHealth South Campus
    4229 Pearl Road
    Cleveland, Ohio 44109

The attorney should include payment for the minimum $15.00 charge for the bill copy. The balance, if any, will be billed to the attorney.

Yes. There is a spot on the form for you to indicate if you would like radiology images sent to you.

Information on obtaining a birth certificate is available here.