Office of Patient Experience

In the Office of Patient Experience we are building strategies and programs that drive excellence in patient, family, visitor and employee experience. The following departments reside within the office: 

Patient-Centered Care

Our Patient-Centered Care team engages patients and their families in developing new models of care, ensuring the patient's voice is heard. Read more about our Patient and Family Advisor Program.

Patient Relations

Patients and their families have the right to voice concerns about their healthcare. The Patient Relations team at MetroHealth is the voice of the patient and an unbiased link between patients and the MetroHealth System. Learn more about Patient Relations.

Volunteer Services

Our volunteers visit with patients, bring therapy dogs to comfort patients, provide doula services, offer peer support, and much more. Volunteers come from every walk of life and they appreciate the opportunity to help others, learn new skills, and participate in meaningful ways. Read more about our volunteer program.

Language Access Services

The MetroHealth Language Access and Communication Services Center (LACSC) provides translation and interpretation services, as well as assistance to those with visual or hearing impairments. Learn more.

Spiritual Care

The MetroHealth System's Spiritual Care Department cares for patients, family members, and staff of all faiths. Chaplains provide spiritual care visits in addition to other services for both the hospital and the community. Learn more about Spiritual Care services and meet the Spiritual Care team.

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