Leading the Transformation of the MetroHealth Experience
The Office of Patient Experience is leading the transformation of the MetroHealth experience to the extraordinary. We are committed to giving our patients the best clinical care and the best patient experience possible.
Contact us at 216-778-2971, or email us.
Hours are Monday-Friday, 8 a.m. - 5 p.m.
Office of Patient Experience
In the Office of Patient Experience we are building strategies and programs that drive excellence in patient, family, visitor and employee experience. The following departments reside within the office:
Arts in Medicine
Our Arts in Medicine program at MetroHealth is dedicated to transforming health and healing through the arts. Through music, dance, theater, visual arts, and community arts programs, artists create a truly extraordinary MetroHealth experience. Read more about Arts in Medicine.
Our Patient-Centered Healthcare team engages patients and their families in developing new models of care, ensuring the patient's voice is heard. Read more about our Patient and Family Advisor Program.
Patients and their families have the right to voice concerns about their healthcare. The Patient Relations team at MetroHealth is the voice of the patient and an unbiased link between patients and the MetroHealth System. Learn more about Patient Relations.
Our volunteers visit with patients, bring therapy dogs to comfort patients, provide doula services, offer peer support, and much more. Volunteers come from every walk of life and they appreciate the opportunity to help others, learn new skills, and participate in meaningful ways. Read more about our volunteer program.
Language Access Services
The MetroHealth Language Access and Communication Services Center (LACSC) provides translation and interpretation services, as well as assistance to those with visual or hearing impairments. Learn more.
The MetroHealth System's Pastoral Care Department cares for patients, family members, and staff of all faiths. Chaplains provide pastoral care visits in addition to other services for both the hospital and the community. Learn more about Pastoral Care services and meet the Pastoral Care team.
Survivor Recovery Services
This program engages survivors and their families to navigate chronic health conditions and traumatic injuries and illnesses. Through several different programs, the program exemplifies the System mission in supporting patients and families in our community. Learn about Survivor Recovery Services.
Do you have a compliment or concern about MetroHealth? Tell us your story!
As patients, we value our physician’s expertise, but there’s another voice that’s equally important — our own. It’s vital that we take an active role in our health care.Learn more