Leading the Transformation of the MetroHealth Experience

The Office of Patient Experience is leading the transformation of the MetroHealth experience to the extraordinary. We are committed to giving our patients the best clinical care and the best patient experience possible.

Contact us at 216-778-2971, or email us.
Hours are Monday-Friday, 8 a.m. - 5 p.m.

doctor holding patient hand

Office of Patient Experience

The Office of Patient Experience is leading the transformation of the MetroHealth experience to the extraordinary. MetroHealth is committed to giving our patients the best clinical care and the best patient experience possible.

In the Office of Patient Experience we are building strategies and programs that drive excellence in patient, family, visitor and employee experience. The following departments reside within the office:

Arts in Medicine

Our Arts in Medicine program at MetroHealth is dedicated to transforming health and healing through the arts. Through music, dance, theater, visual arts, and community arts programs, artists create a truly extraordinary MetroHealth experience. Read more about Arts in Medicine.

Patient-Centered Healthcare

Our Patient-Centered Healthcare team engages patients and their families in developing new models of care, ensuring the patient's voice is heard. Read more about our Patient and Family Advisor Program.

Patient Relations

Patients and their families have the right to voice concerns about their healthcare. The Patient Relations team at MetroHealth is the voice of the patient and an unbiased link between patients and the MetroHealth System. Learn more about Patient Relations.

Volunteer Services

Our volunteers visit with patients, bring therapy dogs to comfort patients, provide doula services, offer peer support, and much more. Volunteers come from every walk of life and they appreciate the opportunity to help others, learn new skills, and participate in meaningful ways. Read more about our volunteer program.

Language Access Services

The MetroHealth Language Access and Communication Services Center (LACSC) provides translation and interpretation services, as well as assistance to those with visual or hearing impairments. Learn more.

Pastoral Care

The MetroHealth System's Pastoral Care Department cares for patients, family members, and staff of all faiths. Chaplains provide pastoral care visits in addition to other services for both the hospital and the community. Learn more about Pastoral Care services and meet the Pastoral Care team.

Survivor Recovery Services

This program engages survivors and their families to navigate chronic health conditions and traumatic injuries and illnesses. Through several different programs, the program exemplifies the System mission in supporting patients and families in our community. Learn about Survivor Recovery Services.

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