Patient & Family Advisor Program
Giving patients and families a voice in transforming care at MetroHealth
The Patient and Family Advisor Program, within the Office of Patient Experience, collaborates with patients and families to improve care for all by ensuring their experiences and perspectives are heard, valued, and considered in efforts to enhance The MetroHealth System.
40+
Patient & Family Advisors
50+
Councils and committees meetings, projects, patient material reviews & speaking engagements annually
What PFAs Do
Patient and Family Advisors are volunteer patients and family members who bring their experiences and perspectives to MetroHealth by:
- Serving as advisors on committees, councils, task forces, and other teams
- Partnering with MetroHealth staff on projects focused on safety, quality, experience and environmental design
- Sharing their personal experiences through speaking engagements
- Helping identify opportunities to make care more patient- and family-centered
Our Mission
Elevate patient and family voices to transform care at MetroHealth.
Making an Impact
MetroHealth's Patient and Family Advisor (PFA) Program has received national recognition from the Institute for Patient- and Family-Centered Care (IPFCC) and The Beryl Institute.
Patient and Family Advisory Councils:
- System Patient and Family Advisory Council
- Old Brooklyn Medical Center Patient and Family Advisory Council
- Neurodevelopmental Patient and Family Advisory Council
- Pride Patient and Family Advisory Council
- Care Innovation and Community Improvement Program Patient and Family Advisory Council
Example Patient and Family Advisor Engagements:
- MetroHealth Community Health Centers Federally Qualified Health Center Board
- Patient Experience Steering Committee
- MyChart Enhancements
- After Visit Summary Reviews
- Patient Consent Form Reviews
- Outpatient Health Center Simulations
- Anesthesiology Patient Education Reviews
Learn more about the Patient and Family Advisor role
If you are a patient or family member interested in becoming a Patient and Family Advisor, please contact PFA@metrohealth.org
The Patient and Family Advisory Council - Using Personal Experiences to Improve Patient Experience
The PFA Council (PFAC), which includes patients, family members of patients and MetroHealth employees, provides feedback on initiatives and processes, reviews instructional materials and generates ideas to improve the patient experience.
Patient and Family Advisor Testimonial
I enjoy volunteering as a MetroHealth Patient and Family Advisor and serving on the System Patient and Family Advisory Council because it gives me the opportunity to be a viable team member whose input is valued and considered.
Eartha Weston, Patient and Family Advisor
MetroHealth Patient and Family Advisor Program Recognition
- The Volunteer Management Report November 2020: Seek Input From Those You Have Served.
- Ohio Hospital Association HIINformation Newsletter 2018: Ohio Hospital Creates Patient, Family Experience Program
- Institute for Patient- and Family-Centered Care MetroHealth Profile
- Reinforcing a Commitment to Community: On the Road with The MetroHealth System