For Visitors

For general information such as directions, addresses, or visiting hours and visiting restrictions, please call 216-778-7800.

Visitors are important to the well-being of patients. The love and support of friends and family at your bedside can provide much-needed comfort and can help with healing.

Helpful Information

• Visiting Hours
• Parking and Maps
• Shuttle and Valet Services
• Dining Options & Other Services

Main Campus Visitor Parking 

Effective December 18, Main Campus visitors are asked to use visitor parking garages P4 or P9

P4 – Visitor Parking Garage - Directions

P9 – Visitor Parking Garage - Directions

View Campus and Parking Map (PDF) - The P4 and P9 visitor parking garages are highlighted in orange on map

Patient Drop-Off Information

Patients visiting the Cancer Care Pavilion, Specialty Services Pavilion, Women’s & Children’s Pavilion or Rehabilitation Pavilion in the Outpatient Plaza can be dropped off at one of the entrances off Scranton Road.

Please do not park or leave vehicles unattended in these areas.

Glick Center 

The center of MetroHealth's campus transformation is The Glick Center.

• Learn more
• Read Visitor Guide
• Directions to Glick Center
• Parking on Main Campus
• Shuttle and Valet Services

Important Information When Visiting Our Campus

Masking Policy

Masking is optional for patients, visitors and MetroHealth employees.

Due to the vulnerability of patients in the Blood and Marrow Transplant Unit, universal masking remains required upon entry, and masking will remain in effect for any acutely affected COVID patients.

Masks are also highly recommended for those who have respiratory symptoms or have been in close contact with someone with COVID-19.

MetroHealth Towers Entrance Closed

Any visitors to the following areas will be required to enter via the Emergency Room main entrance on Scranton Road:

• Labor & Deliver
• Mother/Baby Unit 
• NICU

Inpatient Visitor Registration Required

• All visitors are required to register when visiting hospitalized patients at MetroHealth.
• Required documentation: Photo ID 
• Registration locations: Information/Welcome Desks at Glick Center and Emergency Department
• Visitors will receive a temporary badge containing name, photo, unit number, barcode and date.
• Barcode access will be needed for every location in The Glick Center not considered a public area.

We appreciate your support in ensuring the safety of everyone at MetroHealth.

Discharge Hospitality Center at The Glick Center

Hours of operation 11 a.m. – 6:30 p.m.

When patients are ready to go home, we may transfer them to our Discharge Hospitality Center (DHC) on the ground floor of the hospital. As patients wait for their rides, our DHC team can assist with questions about discharge instructions, medications or follow-up care.

If you are picking up a patient from the DHC, please call 216-778-1233 when you arrive. Patients can be picked up at the Emergency Department entrance on Scranton Road. MetroHealth caregivers will assist patients to their transportation.

Other Information

• For general information such as directions, addresses, or visiting hours and visiting restrictions, please call 216-778-7800.
• Notice of Privacy Practices
• Please view our updated visitor policy if you are visiting someone in the hospital.

Americans with Disabilities Act (ADA) Statement

We promote equal opportunity and full accessibility and participation for all patients and visitors, in our health care services, programs, activities and facilities.  

Read our full statement