Quality Measures

Founded in 1837, MetroHealth provided more than 1.4 million patient visits in its hospital and health centers in 2017. It is an academic medical center committed to teaching and research; each of its active staff physicians holds a faculty appointment at Case Western Reserve University School of Medicine. MetroHealth has earned Magnet status, placing it in the top six percent of all hospitals nationwide for nursing excellence. It is home to Cuyahoga County’s most experienced Level 1 Adult Trauma Center, it is a verified Level II Pediatric Trauma Center, and it is one of two verified adult and pediatric burn centers in the state of Ohio.

Expanding Access

The MetroHealth System is committed to delivering high-quality care while providing easy access to patients throughout Cuyahoga County and beyond. Our 7,500 employees serve patients at our main campus and at more than 20 other MetroHealth locations. Two new hospitals have recently opened in Cleveland Heights and Parma, and 97 percent of county residents live within a 10-minute drive of one of our facilities.


At MetroHealth, our goal is to provide the highest-quality care to every patient; it is the foundation of everything we do. As a Medicare Accountable Care Organization, MetroHealth’s quality of care is assessed through more than 30 Quality Performance Measures. These include important metrics such as how well we communicate with patients, screen for breast cancer, reduce hospital readmissions, control high blood pressure and much more. We are required to carefully measure our performance and report our findings to the government.

Quality Measures Reports

Bringing Education on Quality to Our Team

Our focus on continuous quality improvement is a true team effort. That is why MetroHealth is putting on a series of classes for an interdisciplinary group of staff. The classes – a hybrid of in-person and online coursework – are based on a curriculum from the Institute for Healthcare Improvement’s Open School. Organized by staff from MetroHealth’s Quality Institute, sessions are co-led by a nurse and a physician. The goal is to help staff integrate quality improvement techniques into their everyday work, and to create a common vocabulary so that departments strive to evaluate and improve the care we provide on an ongoing basis.

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