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The MetroHealth System is committed to delivering high-quality care while providing easy access to patients throughout Cuyahoga County and beyond. Our 7,700 employees serve patients at our main campus, 20 health centers and 40 additional sites throughout Cuyahoga County, and 97 percent of county residents live within a 10-minute drive of one of our facilities.
At MetroHealth, our goal is to provide the highest-quality care to every patient; it is the foundation of everything we do. As a Medicare Accountable Care Organization, MetroHealth’s quality of care is assessed through more than 30 Quality Performance Measures. These include important metrics such as how well we communicate with patients, screen for breast cancer, reduce hospital readmissions, control high blood pressure and much more. We are required to carefully measure our performance and report our findings to the government.
As a verified trauma center since 1992, MetroHealth is committed to delivering the highest level of quality trauma care. The hospital actively participates in the American College of Surgeons (ACS) Trauma Quality Improvement Program (TQIP) to further elevate the care that we bring to you. The ACS sets standards to improve care for our trauma patients by defining structure and processes of care and ensuring adherence to performance improvement and patient safety. Furthermore, TQIP utilizes risk-adjusted benchmarking to compare our trauma patient outcomes with similar trauma programs across the nation, alerts us to best practices, and provides continued education and training to our trauma program staff. We received our most recent TQIP report this past month and are sharing it with the public at this time.
Our focus on continuous quality improvement is a true team effort. That is why MetroHealth is putting on a series of classes for an interdisciplinary group of staff. The classes – a hybrid of in-person and online coursework – are based on a curriculum from the Institute for Healthcare Improvement’s Open School. Organized by staff from MetroHealth’s Quality Institute, sessions are co-led by a nurse and a physician. The goal is to help staff integrate quality improvement techniques into their everyday work, and to create a common vocabulary so that departments strive to evaluate and improve the care we provide on an ongoing basis.