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Visiting a MetroHealth facility during moderate-level, community spread of COVID-19

LAST UPDATED March 17, 2021 

General Information

All those entering our facilities must wear a face mask or covering for the duration of the appointment/visit. 

Inpatient Visitation

  • Patients may receive one visitor* per day during designated visitation hours:
         Monday – Friday, 11 a.m. – 6:45 p.m.
         Weekends and Holidays 11 a.m. – 4:45 p.m.
  • All visitors must check in with Guest Services and wear a “visitor” sticker for the duration of their visit.
  • Visitors may not rotate with other family members or friends during visiting hours.
  • Visitors must wear a mask and practice social distancing.
  • Visitors must be 18 or older.
  • When a visitor leaves the hospital, they may not return the same day.

*Exceptions may be made on a case by case basis with approval by both the nurse manager and attending physician.

 Additional ways to reach loved ones who are inpatients/residents at MetroHealth.


Outpatient Appointments/Emergency Department Visits

  • Adult patients are encouraged to attend their visits alone. Those in need of assistance may have one adult caregiver accompany them.
  • Pediatric patients may have two parents/guardians accompany them.

Outpatient Surgery

Surgical patients may have one caregiver accompany them to their scheduled procedures.

Inpatient Rehabilitation

Caregiver visitation may be scheduled at the discretion of the multi-disciplinary team with Attending Physician approval to facilitate home-going trainings and other key rehabilitation activities.


For general patient information, please call 216-778-7800.