Care During COVID-19  |  Visitation Policy  |  Obtenga la información más reciente aquí

Visitation Policy

General Visitor Information

All those entering inpatient, outpatient or procedural areas must wear a face mask or covering for the duration of the visit.

Children under the age of two should not wear a face mask or covering. Children over the age of two are encouraged to wear a face mask or other comfortable covering. 

Visitor Screening

Upon arrival, all visitors must stop at the building entrance to be screened for COVID-19 under these guidelines:

  • Fever - a temperature of 100.4 degrees F or higher

Patients who have not checked in electronically will be screened for the following:

  • New cough
  • Shortness of breath
  • Difficulty breathing

Except in our Emergency Departments and Express Care sites, visitors who screen positive for these COVID-19 symptoms are not allowed to enter our buildings and will be directed to an appropriate care setting or to call our hotline at 440-59-COVID (440-592-6842).

Inpatient Visitation

  • To protect our patients, employees, and community during the COVID-19 pandemic, inpatient visitations are permitted during designated visitation hours. 
  • Designated visitation hours are:
    Regular Hours: Monday through Friday from 11 a.m. to 1 p.m. and from 5 to 7 p.m.; Saturday and Sunday from 11 a.m. to 3 p.m.
    All visitors permitted on the unit must stay in the room for the duration of the visit.
  • Adults patients may have up to 2 visitors per day during designated visitation hours.
  • Obstetric patients may have 1 adult support person at all times and 1 additional visitor during designated visitation hours.
  • Pediatric patients may have parents or guardians, not to exceed 2 visitors, for length of time cleared by attending.
  • Nursery/Neonatal Intensive Care patients may have birth parent plus 1 significant-other visit as cleared by attending. Note: Visitors to the nursery/NICU may also be subject to other location-specific requirements.
  • COVID-19 Suspected or Confirmed Positive Patients
    • During the course of care, visitation will be limited to telephone and video connections. To limit exposure and spread of COVID-19, in person visits are not routinely permitted.
    • During end-of-life, critical decision making, or at the discretion of the attending physician and nurse manager:  No more than two visitors will be permitted with approval of the attending physician and nurse manager and with safety precautions in place.
  • Exceptions to designated visitation hours may be made on a case-by-case basis.
  • Ways to reach loved ones who are inpatients/residents at MetroHealth.

Appointments

If you are an adult patient seeking care or testing:

  • Check in electronically prior to the appointment (see MyChart). 
  • Travel to the appointment alone.
  • Bring a mask or face covering to wear.
  • You will be screened for a fever as you enter the building.
  • If you were unable to check in electronically, you will be screened for new cough, shortness of breath or difficulty breathing.

Visitors During Appointments 

  • Pediatric patients
    • May have two parents, guardians or designated caregivers accompany them to their visit.
    • Pediatric patient siblings may attend visit when childcare is not available.
  • Adult patients
    • Are encouraged to attend visits alone.
    • May have one visitor accompany them if necessary, for personal or medical support.
    • May bring children to their visit when childcare is not available. 
  • Patients having outpatient surgery may have one support person / visitor on the day of surgery.

Emergency Department Visitors

  • Patients younger than age 18 may have 2 adult visitors during evaluation in the Emergency Department.
  • Adult patients
    • Are encouraged to attend visits alone.
    • May have one visitor accompany them if necessary, for personal or medical support
  • Behavioral health patients that require guardianship may have 1 consistent adult visitor accompany them.
  • Maternity patients may have one adult support person.

Inpatient Visitation

  • 11 a.m. – 3 p.m.

Inpatient Visitation

  • 11 a.m. – 3 p.m.
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