Masks must be worn by patients and visitors - even if you are vaccinated.

Everyone 12+*  is eligible to get a free COVID-19 Pfizer vaccination.  Register here or call 216-778-6100 to schedule.

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Visiting a MetroHealth Facility

LAST UPDATED July 22, 2021 

General Information

Patients and visitors entering our facilities must wear a face mask or covering for the duration of the appointment/visit – even if they have been vaccinated.

The Governor of Ohio has lifted the requirement for the public to wear face masks. MetroHealth is following the Centers for Disease Control and Prevention (CDC) Updated Healthcare Infection Prevention and Control Recommendations in Response to COVID-19 Vaccination.

Suspected or confirmed COVID-19 Positive Patients
During the course of care, visitation continues to be limited to telephone and video connections. To limit exposure and spread of COVID-19, in-person visits are not routinely permitted. 

Adult Inpatient Visitation

  • Patients may receive up to two visitors* per day during designated visitation hours:
        Monday – Friday, 9 a.m. – 7:45 p.m.
        Weekends and Holidays 9 a.m. – 4:45 p.m.  
  • Visitors may not rotate throughout the day with other family members or friends during visiting hours.
  • Visitors may be different from day to day.
  • All visitors under the age of 16 must be accompanied by a responsible adult, unless otherwise approved by the patient’s clinical team.
  • Visitors of non-COVID suspected/confirmed positive patients are expected to wear their mask and physically distance from other health care personnel and other patients/visitors that are not part of their group and while outside of the patient’s room.
  • Visitors of non-COVID suspected/confirmed positive patients may remove their masks when alone with the patient in his/her room.
  • All visitors must check in with Guest Services and wear a “visitor” sticker for the duration of their visit.

*Exceptions may be made on a case by case basis with approval by both the nurse manager and attending physician.

Additional ways to reach loved ones who are inpatients/residents at MetroHealth 

Women and Children’s Units

  • Labor and Delivery: (2) consistent visitors are allowed for everyone admitted to labor, and just one person for patients in triage. All visitors must be age 16 and up.
  • Post-Partum: Please call 216-778-4578 for visitation information.
  • Pediatric Units: Please call 216-778-5743 for visitation information. Call 216-778-5980 for Pediatric Intensive Care Unit (PICU).

Behavioral Health Unit

Please call 216-778-4428 for visitation information. 

Outpatient Appointments/Emergency Department Visits

  • Patients and Visitors, regardless of their vaccination status, should continue to practice social distancing and wear face masks when in a MetroHealth medical center/facility. 
  • As a reminder, children under the age of 2 should not wear a face mask.
  • Adult patients are encouraged to attend their visits alone. Those in need of assistance may have one adult caregiver accompany them.
  • Pediatric patients may have two parents/guardians accompany them.

Outpatient Surgery

Surgical patients may have one caregiver accompany them to their scheduled procedures.

  • Patients and Visitors, regardless of their vaccination status, should continue to practice social distancing and wear face masks when in a MetroHealth medical center/facility. 
  • As a reminder, children under the age of 2 should not wear a face mask.

Questions 

For general patient information, please call 216-778-7800.