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Use Your Smartphone to Let Us Know You've Arrived for an Appointment

MyChart's Hello Patient lets you enable your smartphone to indicate you have arrived for your in-person appointment.

Benefits of the Location-Based Arrival Feature

  • Skip the front desk 
  • Maintain a safe distance at all times
  • Walk in, have a seat and wait for your name to be called


How It Works

One to Three Days Before Appointment

  1. If you haven’t already, install the MyChart app and set up your smartphone (see below).  
  2. Log in to the MyChart app.
  3. Open your upcoming appointment.
  4. Tap "Enable" to turn on the Location-Based Arrival appointment-arrival feature.
  5. Tap "eCheck-In" under the Get Ready section, then follow the prompts.

Day of Appointment

  1. Tap on the MyChart notification (It looks like you are about to arrive for your appointment...) on your smartphone. 
  2. Log in to the MyChart app.
  3. Tap "I'm Here" on the Confirm You've Arrived screen. The Welcome screen confirms that you're all set!
  4. Have a seat in the waiting room and wait to be called.

Note: You must be within 30 minutes of your appointment and near the location of your appointment. 


Setting Up Your Smartphone for Location-Based Arrival Appointment Arrival

Make sure the MyChart app is installed on your smartphone and follow the steps below. 

Apple iOS Users 

Step 1 - Allow Location Access

  • Tap Settings icon
  • Scroll down and tap MyChart
  • Tap Location
  • Tap Always

Step 2 - Enable Notifications 

  • Tap < MyChart back arrow 
  • Tap Notifications
  • Allow Notifications must be set to ON
  • Tap to place a checkmark on Lock Screen, Notification Center, Banners
  • Both Sounds and Badges must be set to ON

Download Sample Apple iOS Screens (iPhone)

iPhone Screen Shots with orange highlights 3

Android Users

Step 1 - Enable Notifications

  • Tap Settings icon 
  • Tap Apps & Notifications 
  • Tap See All Apps
  • Tap MyChart 
  • Tap Notifications
  • All notification settings must be set to ON

Step 2 - Allow Location Access

  • Tap back arrow in top left-hand corner 
  • Tap Permissions
  • For Location, either set to ON or Allow all the time

Download Sample Android Screens

Android Screen Shots with orange highlights 3


Download the MyChart App

MyChart is available for iOS and Android.

How to Download MyChart for MetroHealth

  1. Go to the App Store or Google Play on your mobile device
  2. Search for "MyChart" 
  3. Download the app
  4. Open the app on your mobile device and choose MetroHealth as your provider
  5. Log in with your MyChart username and password
Download on the App Store badge    Get it on Google Play badge

MyChart Support

Email: [email protected]
Phone: 216-778-8801
Monday – Friday, 7 a.m. – 7 p.m.
Cleveland, Ohio