Use Your Smartphone to Let Us Know You've Arrived for an Appointment

MyChart's Hello Patient lets you enable your smartphone to indicate you have arrived for your in-person appointment.

Benefits of the Contact Free Arrival Feature

  • Skip the front desk 
  • Maintain a safe distance at all times
  • Walk in, have a seat and wait for your name to be called


How It Works

One to Three Days Before Appointment

  1. If you haven’t already, download and login to the MyChart app.  
  2. Open the MyChart app.
  3. Open your upcoming appointment.
  4. Tap "eCheck-In" under the Get Ready section, then follow the prompts.

Day of Appointment

  1. When you arrive, open the MyChart app.
  2. Tap "I'm Here" on your upcoming appointment and follow prompts.
  3. Have a seat in the waiting room and wait to be called.


Download the MyChart App

MyChart is available for iOS and Android.

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MyChart Support

Email: [email protected]
Phone: 216-778-8801
Monday – Friday, 7 a.m. – 7 p.m.
Cleveland, Ohio