MyChart gives you online access to your medical record. Whether you’re at work, on the road, or at home, you can view test results, messages from your doctor, and your key medical information.
You can even access your family’s records and schedule your next appointment online.
MyChart is a free service offered to our patients.
Request a MyChart account online or ask to be signed up during your next visit.
If you have questions, you can email [email protected] or call 216-778-8801 Monday - Friday, 7 a.m. - 7 p.m to speak with the MyChart support desk. Remember, MyChart is NOT to be used for urgent needs. For medical emergencies, dial 911.
Yes. You can use the Link My Accounts menu to link all of your MyChart accounts. This allows you to access all of your accounts with one username and password.
Access the MyChart login page and click Sign Up Now. On the Activate Your MyChart Account page, enter your Activation Code and fill out the prompts.
You can request a new code here and after we verify your information, an activation link will be emailed to you.
For your security, your access code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, contact MyChart Support at [email protected] or you can call 216-778-8801 Monday - Friday, 7 a.m. - 6 p.m.
No, your access code is not your MyChart ID or password. It is a 15-digit code used the first time you access MyChart.(The code will expire after you have used it or after 60 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.
No, your activation code is not your MyChart Password. It is a 15-digit code used the first time you access MyChart. The code will expire after you have used it or after 60 days. When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.
Click the Forgot MyChart ID link on the sign-in page to recover your MyChart Username.
Click the Forgot Password link link on the sign-in page to recover your MyChart Password.
Please call 216-778-8801, Monday - Friday, 7 a.m. - 7 p.m.
You must call the MyChart support desk to reactivate your account. This is done for your protection.
Options to change your e-mail and password are found under the Preferences tab after you log into MyChart.
Visit the "Personal Information" menu. Click the Edit link in the Contact Information section to revise your mailing address, phone number, or email address.
Visit the Communications Preferences menu. There you can choose which types of notifications you would like to receive.
Visit the Personalize menu, then click the Edit button. Or simply click on the box with your name in the top right-hand corner, and click Add your photo.
You can pay your bill in MyChart. You will see a message alert on your home page if you have an outstanding bill. You can click the alert to pay the bill. You can also view your bill by visiting the Billing Summary menu. Once you are on the Billing Account Summary page, Click Account Detail or See More Payments to see more information about a particular account.
You may share your health information from your MyChart account to other third-party applications. When you give permission to a third-party application to access your MyChart record, the application may have access to ALL of your personal data contained in MyChart.
MetroHealth does not review, endorse, or recommend the use of any third-party applications. MetroHealth also is not responsible for any harm or damages that result from the selection of a third-party application or from the download or transmission of information to a third-party application.
To permit information sharing:
To revoke information sharing:
Your test results are released to your MyChart account after your provider has reviewed them. Many test results are available within 24 hours. Some additional test are available within three (3) days. Please note that some test results may be released before your provider can review them. In this case, always check the “notes” section for updates from your provider about values, concerns, etc. If you do not see a result in MyChart that you are looking for or if you have questions about a result, contact your clinic directly.
Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, some tests of a very sensitive nature are not released to MyChart.
Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. You can also submit a formal chart correction request by following the steps here.
Yes. Through health information exchange initiatives such as Care Everywhere and MyChartCentral, you can link your MetroHealth MyChart account to other MyChart accounts for a complete list of your health information and care team. Please note that not all MyChart health systems are using this feature and may vary. Contact your specific health system in question for details.
Visit the Sharing Hub menu. Click the best option and follow the prompts.
You should receive a response within 2 business days. Please note that MyChart should not be used for urgent situations. Always call 911 for emergencies.
Visit the Messages menu.
Click to start a new message, and select the customer service option.
Visit the Messages menu.
Click to start a new message, and select the option to get medical advice. Providers display who you have seen in the past 3 years.
As a reminder, this tool is used to communicate with your provider for non-urgent follow-up medical advice. Always call 911 for emergencies.
Yes. If you believe a photo of a medical condition or scan of a document (such as doctor's orders from another provider or emergency room) will help your care team better understand a health issue, you can attach it to your medical advice request.
Yes. Epic MyChart users can use the Share Everywhere feature to grant temporary access to their basic medical information with a provider. This can be useful if a patient needs medical care while away from home.
Here's how it works:
Yes. This is called Proxy access and it allows a person to log into his or her personal MyChart account and then view information regarding a family member. Learn more here.
Parents, spouses, adult children, and other types of caregivers may be granted full access to the MyChart account of a loved one following approval by our staff.
Parents commonly use this feature to view their children's medical records for immunizations, requesting appointments, and sending messages related to their children.
Adult children can use this feature to stay informed of, and participate in, an elderly parent's health care. Learn more here.
If you have MyChart proxy access and the patient dies, your proxy access will continue for 60 days after MetroHealth has been notified that the patient has died and marked the patient as deceased in our medical record.
No, but you can ask questions regarding a family member once you have proxy access over them.
Be sure to access the MyChart account of the MetroHealth patient for whom you wish to make appointments, get medical advice or view records first, before asking questions. This ensures that the correct information is placed in the correct medical record. Otherwise, medical care could be jeopardized.
Due to the sensitive nature of medical record information, each adult must establish their own MyChart account. However, you can grant proxy access to your spouse.
If you would like to have an earlier appointment than the one already scheduled, you may add your future appointment to the wait list. This currently is available for most future appointments. You will be notified by MyChart or the clinic when an earlier appointment date/time becomes available.
This appointment is now on the wait list for an earlier appointment if one becomes available. This is a good time to make sure your mobile phone number is correct, and that you are opted in for Wait List Offers. Visit the Communication Preferences menu to verify both.
Patients who have requested to be notified when an earlier appointment becomes available (wait list) will receive a notification when an earlier appointment offer is available. You may accept the new appointment and it will be changed to the new date/time or decline or ignore the offer to wait for another appointment offer. The offer may be made to multiple people at a time and is awarded to the first person who accepts it. Offers will be made at approximately 7:40 PM and expire the next morning at 6:30 AM.
A Scheduling Ticket allows you to schedule an appointment when your provider orders clinical care for you. You will see a message alert on your home page if you have a new scheduling ticket. You can click the alert to schedule the appointment. You can also schedule it from Visits menu, then click the Schedule an appointment button. From there you can select which appointment you would like to schedule.
The MyChart mobile app is available for download for Apple and Android devices. You can also use a mobile web browser to access MyChart.
Yes, the MyChart mobile app offers most of the same features as the web-based version.
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.
MyChart is owned and operated by Epic Systems Corporation. View the privacy policy or our Terms & Conditions on our website.
We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.
Either use the MyChart mobile app or a computer with access to the internet. Visit Computer/Browser Requirements to view additional requirements for computer access.
MyChart is currently unavailable outside of the United States. As a security measure, MyChart has blocked access to all countries outside of the United States based on the increasing reports of cyber attacks.
Prior to traveling, you may want to print the information below. When accessing the web version of MyChart, there is a print button for the following: