Frequently Asked Questions

For additional assistance, visit our Glossary.

Contact Us

Statements and Payments

Payment Plans

Financial Assistance

Estimates

Additional Questions

Contact Us

  • Send a MyChart message
  • Email [email protected].
  • Give us a Call
    Call Customer Service at 216-957-3250 or toll-free 877-509-0597 Monday through Thursday from 8 a.m. to 8 p.m. or Friday 8 a.m. to 5 p.m.

  • Send Mail

              The MetroHealth System
              P.O. Box 74633
              Cleveland, OH 44194-0002

    When sending payments, please include the bottom portion of your statement with your check, money order, or credit card information.

Statements and Payments

When will I get my statement?
MetroHealth bills insurance companies or any responsible third parties before sending a final bill to the patient. Once payments have been received from these parties, the balance due on this statement is your portion of the bill and your responsibility to pay.

How do I pay my bill?

  • Login to MyChart to view statement and pay bill
  • No MyChart account? Use the Online Bill Pay as Guest option on the MyChart login page
  • Use our automated system when calling 216-957-3250
  • Mail in your payment
  • Visit the Registration/Admissions windows at the Glick Center, Monday Friday 8 a.m to 5 p.m.

How can I receive a copy of my itemized charges?
At the patient or guarantor's request, an itemized statement may be provided. Please contact Customer Service to request an itemized bill. You may send a MyChart message, or call Customer Service at 216-957-3250 or toll-free 877-509-0597 Monday-Thursday from 8 a.m. to 8 p.m. or Friday 8 a.m. to 5 p.m.

Why did I receive more than one bill from MetroHealth?
Information about Facility Fees

Why did I receive a statement if I have insurance coverage?
You receive a statement if there is a patient balance due, after your insurance processes our claim. The amount you were billed is based on what your insurance communicates to us on an Explanation of Benefits (EOB). Your insurance also mails you an EOB and this document details how your insurance determined financial responsibility.

Contact your insurance directly if you feel your responsibility is inaccurate. The phone number is likely to be on your insurance card or EOB.

Payment Plans

What if I cannot pay my bill in full?
We offer many payment options, including payment plans. Please contact us if you are unable to make payment in full. Please log in to MyChart or call us to set up a payment plan. If you need a payment plan longer than 6 months, we have a partner that can offer an interest free extended payment plan for your balances. Making less than a full payment without making prior arrangements may result in the referral of your account to a collection agency.

Financial Assistance

Estimates

How much will the service I am going to have cost?

Additional Questions

Why am I asked for my insurance information each time I come in for a visit?
By supplying your insurance information at each visit, our Patient Service Representative can verify MetroHealth records to ensure the accuracy of insurance billing.

How do I submit changes to my address and insurance information?
Updates can be made via MyChart, completing the form on the back of your monthly statement and mailing it to the address shown, or you may contact Customer Service.

What happens if I overpaid my account?
If there is no outstanding patient liability on your account, we will issue you a refund if you have overpaid.

What is my current balance?
Balances can be viewed on MyChart. Patients can also contact Customer Service to check your current balance, ask a question, or request assistance related to billing/payments.

Who do I contact if I believe I have been a victim of fraud or identify theft regarding a hospital or physician bill?
Please send a MyChart message or contact Customer Service at 216-957-3250 or toll-free 877-509-0597.

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