Ashley M. Hughes, Ph.D., M.S.

Ashley Hughes


Population Health Researcher, Center for Clinical Informatics Research and Education (CCIRE) 


Dr. Ashley Hughes has a pending appointment as Associate Professor of Medicine at Case Western Reserve University and is a research informaticist at the MetroHealth Center for Clinical Informatics Research and Education (CCIRE) within the Population Health Equity Research Institute (PHERI). Her degrees in Applied Experimental Human Factors Psychology (Ph.D.) and Modeling and Simulation (M.S.) were completed at the University of Central Florida. She later joined the Center of Innovations in Quality, Effectiveness, and Safety (IQuESt) at Baylor College of Medicine and the Michael E. DeBakey VA Medical Center upon completion of her doctorate and transitioned to tenure track faculty in Health Informatics at University of Illinois Chicago and Research Health Scientist at the Center of Innovations for Complex, Chronic Healthcare (CINCCH) at the Edward Hines JR VA Hospital in 2017.

She uses human factors approaches to conduct mixed method informatics research related to the coordination of care. Her work primarily focuses on using sociotechnical systems approaches to identify and target coordination needs for underrepresented minority patients and individuals living with chronic and complex conditions in subsequent interventions to improve care quality and patient safety. As part of ongoing collaborations, Dr. Hughes has joined several national efforts to improve care coordination in the outpatient setting, examining the best practices for configuring the Patient Centered Medical Home Model (PCMH) and improvement of care coordination at point of care through development of dashboards, customized alerts, and other informatics-solutions.

She uses a variety of qualitative methods and quantitative modeling approaches to study multi-level drivers to coordination of care.



Human Factors and Ergonomics Society (HFES)
American Medical Informatics Association (AMIA)


  • Team configurations in the Patient Centered Medical Home Model 
  • Measures of care coordination that can be captured unobtrusively (e.g., electronic health record)
  • Electronic Health Record embedded interventions which target connection between multiple specialties (eg., multidisciplinary care teams)
  • Reducing health system-level barriers to patient access 
  • User-centered design approaches


[email protected]