Care During COVID-19  |  Visitation Policy  |  Obtenga la información más reciente aquí

Preparing for Your Video Visit

A telehealth video visit is a way for you and your clinician to safely discuss your health, face-to-face through a video connection on your smartphone, tablet or computer.  Video visits can take place anywhere you have access to the MyChart app through your smartphone or tablet.

Although using the MyChart app offers the best experience, you can also access live video visits from a computer where you have access to your MyChart account and camera.  If you do not have a MyChart account, sign up today. 

How to Schedule

For your convenience, use MyChart to schedule a video visit with your provider. You can also call your doctor’s office to schedule an appointment. For contact information, visit our provider directory.

How to Prepare

In order to do video visits, you need to have a MyChart Account and you need to have the MyChart app downloaded to your smartphone or tablet.

  1. Sign up for MyChart
  2. Download the MyChart app & login with your MyChart account.
    1. Search “MyChart” to find the app.  The MyChart app is available on the Apple App Store or Google Play
    2. Download the free MyChart app
    3. Launch the MyChart app and select MetroHealth
    4. Log in using your current MyChart username and password
  3. Complete the eCheck-In process, in the MyChart app, prior to your visit:
    1. From your MyChart app, tap on Appointments (calendar icon).
    2. Find the telehealth appointment with your provider and tap on that appointment.
    3. Tap on eCheck-In
    4. Fill out all the screens until you get to the end.

NOTE: Please plan on completing the eCheck-In process at least 15 minutes before your appointment.  To save time, you can even start the eCheck-in process 3 days before your visit.

  1. Test your Video in the MyChart app:
    1. From your MyChart app, tap on Appointments (calendar icon).
    2. Find the telehealth appointment with your provider and tap on that appointment.
    3. Tap on the green Test Video bar
  2. At the time of your appointment:
    1. From your MyChart app, tap on Appointments (calendar icon).
    2. Find the telehealth appointment with your provider and tap on that appointment.
    3. Tap on the green Begin Visit bar

NOTE: You can begin the visit as early as 30 minutes before your appointment.

What to Expect

The length of your appointment may vary depending on your reason for visit. During this time, your clinician will ask you detailed questions about your health. If you need a new medication, he or she will be able to prescribe medications just like at an in-person visit. If you need a referral, additional care or testing, or to refill a current medication, your clinician will be able to put in all orders needed and communicate with you on next steps.

Tips for the Best Video Visit Experience

  • Download the MyChart app
  • It's always a good idea to write down your questions and concerns prior to your appointment so you remember what you want to review with your clinician during your visit. 
  • Have your medications readily available to help review what you are currently taking and what may need to be refilled. 
  • If applicable, have blood glucose or blood pressure readings available for the visit.
  • Your clinician will have your electronic medical record and your history available during the call. This improves the safety and quality of your care.
  • Be prepared to have your telehealth visit in a private, quiet place.
  • Have the right lighting so the clinician can see you clearly. 
  • Keep eye contact in the camera with your clinician.
  • Complete your ECheck-in at least 15 minutes prior to your appointment. 

If for some reason you are having problems logging in for your video visit, your provider will call you after about 5-10 minutes to provide support.  If you cannot get the video visit to function, your provider will conduct the visit over the phone.

Download Telehealth Guide

Watch Instructional Video

Need Help?

If technical problems disrupt the appointment, we will try to contact you back on the telephone number you provide. You may stop the use of telehealth at any time without risking your access to future care, services or benefits.