Patients & Visitors

Thank you for choosing MetroHealth Medical Center, one of the largest, most comprehensive health care providers in Northeast Ohio.

Welcome

Thank you for choosing MetroHealth Medical Center, one of the largest, most comprehensive health care providers in Northeast Ohio.

Our nationally recognized multi-specialty medical center is the heart of The MetroHealth System.

Providing you with the best possible care that meets your individual needs is our goal.

Main Campus & Parking Map

View Campus and Parking Map (PDF) - The P4 and P9 visitor parking garages are highlighted in orange on map

Shuttle and Valet Services

Main Campus Visitor Parking

Visitors are asked to use visitor parking garages P4 or P9

P4 – Visitor Parking Garage - Directions

P9 – Visitor Parking Garage - Directions

Patient Drop-Off Information

Patients visiting the Cancer Care Pavilion, Specialty Services Pavilion, Women’s & Children’s Pavilion or Rehabilitation Pavilion in the Outpatient Plaza can be dropped off at one of the entrances off Scranton Road.

Please do not park or leave vehicles unattended in these areas.

Glick Center

The center of MetroHealth's campus transformation is The Glick Center

Important Information When Visiting Our Campus

Masking is optional for patients, visitors and MetroHealth employees.

Due to the vulnerability of patients in the Blood and Marrow Transplant Unit, universal masking remains required upon entry, and masking will remain in effect for any acutely affected COVID patients.

Masks are also highly recommended for those who have respiratory symptoms or have been in close contact with someone with COVID-19.

Any visitors to the following areas will be required to enter via the Emergency Room main entrance on Scranton Road:

Labor & Deliver
Mother/Baby Unit
NICU

All visitors are required to register when visiting hospitalized patients at MetroHealth.
Required documentation: Photo ID
Registration locations: Information/Welcome Desks at Glick Center and Emergency Department
Visitors will receive a temporary badge containing name, photo, unit number, barcode and date.
Barcode access will be needed for every location in The Glick Center not considered a public area.

We appreciate your support in ensuring the safety of everyone at MetroHealth.

Hours of operation 11 a.m. – 6:30 p.m.

When patients are ready to go home, we may transfer them to our Discharge Hospitality Center (DHC) on the ground floor of the hospital. As patients wait for their rides, our DHC team can assist with questions about discharge instructions, medications or follow-up care.

If you are picking up a patient from the DHC, please call 216-778-1233 when you arrive. Patients can be picked up at the Emergency Department entrance on Scranton Road. MetroHealth caregivers will assist patients to their transportation.

Other Information

For general information such as directions, addresses, or visiting hours and visiting restrictions, please call 216-778-7800.
Notice of Privacy Practices
Please view our updated visitor policy if you are visiting someone in the hospital.