MetroHealth MapApp Mobile Application

PRIVACY NOTICE

MetroHealth MapApp Mobile Application

The MetroHealth System offers the MetroHealth MapApp, which is provided by Connexient Inc. as a wayfinding solution. The MetroHealth MapApp assists patients, visitors and staff with driving directions, parking assistance and locating the quickest path to an appointment, office or building location.

This Privacy Notice describes the types of personal information MetroHealth and Connexient access or collect. This Notice also describes how we use that information, third parties with whom we may share the information and your choices in changing or removing the information.

How does MetroHealth and Connexient access personal information?

MetroHealth and Connexient may access, collect and store personal information if you download and use MetroHealth MapApp mobile application.

The MetroHealth MapApp can be downloaded from Apple and Google online stores. We collect the analytics information listed in Table A below, which we use to improve the functionality and performance of the mobile application and our services. This personal information is anonymized and aggregated with other information so that neither you nor your device can be identified. You do not need to register or sign in to access the application.

Table A Analytic Information Captured for the MetroHealth MapApp
Event	Information Captured
Open App	Number of times that a user opens the app
Close App	Number of times that a user closes the app
Directory	Information on what directory tile was selected (example: Rooms, Patient services, Parking)
Get Directions	Name of the location where you start and the destination location
Browse Map	Information on date/time stamp when the user selected explore map option
Show Point of Interest (POI) on the map	Name of the POI location user selected for navigating
Route	Name of the location where you start and destination location selected for a route

Table A (cont.) Analytic Information Captured for the MetroHealth MapApp
Event	Information Captured
Route Source	Name of the location where you start
Route Destination	Name of the destination location
Google Route	Address of the location where you start and destination location selected for a route
Enter Area	Information on the Zone ID entered (Polestar geofence identifier)
Exit Area	Information on the Zone ID entered (Polestar geofence identifier)
Install	Counts the number of times that you open and close the mobile application
Search Choice	Search criteria entered by the user to search for POI location (example: lounge, courtyard)
Star Rating	Rating selected by the user (Values 1 to 5)
Uncompleted Routes	Information on the last step completed in an uncompleted route.
Continue Button	Number of the times user has viewed the COVID 19 alert screen and has tapped on Continue button.

If you decide to use MetroHealth MapApp to get driving directions, our mobile application will first ask you if you want to use your mobile device’s navigation tool – Google Maps, Apple Maps or Waze. If you consent, then the MetroHealth MapApp mobile application will transmit the street address where you are when you start your route and the street address of your destination to your navigation tool. The mobile application accesses location services to enable you to launch a route from a shared link (Meet Me feature) or appointment reminder and to detect when you have arrived onsite and are parking your car, even when the mobile application is closed or not in use.

Neither MetroHealth MapApp nor Connexient access, collect or store this personal information, but Google Maps, Apple Maps and Waze might, so we encourage you to review their privacy notices to learn more:

Apple Privacy Policy: https://www.apple.com/legal/privacy/en-ww/
Google Privacy Policy: https://policies.google.com/privacy
Waze Privacy Policy: https://www.waze.com/legal/privacy/

Once you arrive at your location, the MetroHealth MapApp mobile application will help you find a parking spot close to your appointment. After you park, the location of your car (its latitude, longitude and altitude) will be stored locally on your device until you drive away from the hospital/healthcare facility that you visited. The MetroHealth MapApp mobile application will ask if you want to delete this information from your device, and the information is stored or deleted based on your choice. Neither MetroHealth MapApp nor Connexient access, collect, use or store this personal information, but you should check your navigation tool’s privacy notice to learn whether the tool uses your parking information.

Does the MetroHealth MapApp mobile application access personal information or track me after I go inside the facility to my appointment?

After you enter a facility, MetroHealth uses Bluetooth Low Energy (“BLE”) beacons to transmit a signal to the MetroHealth MapApp mobile application on your device to guide you to your appointment. No user or device information is exchanged with BLE beacons, and the beacon’s signal is not stored on your device.

Changes to this Privacy Notice

We may update this Privacy Notice to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have questions about this Privacy Notice, please contact us at the following address:

Privacy Officer
The MetroHealth System
2500 MetroHealth Dr.
Cleveland, OH 44109
[email protected] | 216.778.1601

This Privacy Notice is effective as of October 31, 2022.