Virtual Urgent Care

MetroHealth has partnered with Ovatient to provide virtual care services for its patients.

Ovatient offers comprehensive and easy-to-access virtual health services — including primary care, urgent care, and coming soon, mental health. Our services are covered by any in-network health plan, including Medicare and Medicaid. Patients can also choose to pay with affordable and convenient cash options. With Ovatient, you build long-lasting relationships with trusted healthcare professionals and access quality care quickly, affordably and conveniently, no matter where you are. And if you need in-person care for things like tests and X-rays, we will smoothly connect you to the local health providers you trust at MetroHealth.

Ovatient’s Provider Team

Ovatient’s virtual care providers are specially trained to deliver personalized virtual care for you.

They are credentialed at MetroHealth and meet the standards of The National Committee for Quality Assurance, undergoing a rigorous quality review process. These dedicated virtual care providers leverage technology to provide virtual consultations, digital health monitoring and remote patient engagement.

Patients build long-lasting relationships with our providers. They can see you regularly, look at your past medical history and smoothly connect you to a trusted MetroHealth provider in person if needed. They can also send your prescriptions to the pharmacy you like, including delivering them right to your door through MetroHealth. This makes your health care more personal and tailored to you.

Learn more about Ovatient at www.Ovatient.com.

All of our virtual care options allow you to be seen quickly using your smartphone, tablet or computer:

Virtual Urgent Care

• For minor illnesses and injuries that do not require an in-person physical exam. A virtual urgent care visit might include sprains, strains, cough/cold symptoms, flu symptoms, rashes, COVID concerns and more
• Choose to get in line for the next available provider or select the provider you want to see and the time that works best for you.
• Video consultation and secure messaging

Same Day Virtual Care Visit

• Designed for patients who require prompt attention for an issue that is important but not urgent or an emergency.
• This is ideal for concerns that need to be addressed the same day, such as ongoing symptoms or an established condition for which you need care that supports you until you can see your Primary Care Provider.
• Video consultation and secure messaging.

Scheduled Virtual Primary Care Visit

• For those who prefer scheduled appointments or recurring appointments with the same provider
• Perfect for those looking to build a lasting relationship with a virtual primary care provider. These visits allow for in-depth discussions about your overall health, preventive care, and management of chronic conditions.
• Video consultation and secure messaging 

All the care you receive from your virtual care provider is coordinated with other care team members at MetroHealth. 

You will always be directed to the most appropriate type of care for your specific needs. The virtual visit is simply a more convenient way for you to start your care.

All of the information from your virtual urgent care visit will be recorded in your MyChart account for easy access by you or your regular care provider.

Your regular provider will receive notes on all care you receive during your Virtual Urgent Care visit.

Virtual care visits take place through video calls but can include phone calls and secure messaging in MyChart.

Same Day Care is designed for patients who require prompt attention for an issue that is important but not urgent or an emergency. This is ideal for concerns that need to be addressed the same day, such as ongoing symptoms or an established condition for which you need care that supports you until you can see your Primary Care Provider.

Scheduled Primary Care is perfect if you are looking to build a lasting relationship with a virtual primary care provider. A scheduled appointment allows for in-depth discussions about your overall health, preventive care, and the management of chronic conditions.

If your health concern is of an urgent nature, you can choose “Get Care Now” from your MyChart account or the Virtual Urgent Care page. By choosing Virtual Urgent Care, you will see a provider who is specially trained in providing virtual urgent care. See our list of conditions and symptoms that are appropriate for Virtual Urgent Care.

Ovatient’s team of dedicated virtual care professionals only provide virtual care. This means they are specifically trained to see people virtually and are skilled in the use of the tools and practices associated with providing sound medical care online.

This involves a focus on virtual consultations, digital health monitoring, and remote patient engagement.

Meet our team of virtual care providers.

Most virtual visits are in-network for any health insurance company that has contracted with MetroHealth, including Medicare and Medicaid. At the time of the visit, you will be asked to enter your insurance information and will only be asked to pay for the co-pay portion of your visit, if applicable. You can also choose to pay with affordable and convenient cash options.

Other Resources

• Insurance plans accepted at MetroHealth
• General billing information

Please read our complete list of FAQs.