MetroHealth Recognized as One of Nation’s Most Digitally Advanced Health Systems

The MetroHealth System has been recognized by the College of Healthcare Information Management Executives (CHIME) as one of the most digitally advanced health systems in the nation, having achieved Level 10 status in the 2025 Digital Health Most Wired (DHMW) survey – the highest possible designation.

MetroHealth is the only health system in Northeast Ohio and one of two in Ohio to achieve Level 10 honors.

MetroHealth joins an elite group of organizations setting the benchmark for digital health excellence. In 2025, only 18 organizations worldwide earned Level 10 honors across all care settings. MetroHealth is one of just 14 hospitals in the acute care category and one of 18 in the ambulatory category to reach this milestone.

“Achieving Level 10 in CHIME’s Digital Health Most Wired program is a reflection of our commitment to transforming care for every patient we serve,” said Nabil Chehade, MD, MetroHealth Senior Executive Vice President, Chief Clinical Transformation, Innovation and Strategy Officer. “Digital innovation is at the heart of our clinical strategy, enabling us to deliver safer, more personalized and more accessible care. This recognition validates the work our teams have done to integrate advanced tools into everyday practice and improve outcomes across our community.”

The CHIME Digital Health Most Wired program is an internationally recognized assessment that measures how effectively health systems leverage technology to improve patient outcomes, enhance efficiency and elevate the care experience.

This year’s survey introduced a new methodology, evaluating organizations on advanced capabilities such as artificial intelligence adoption, virtual care programs, cybersecurity, digital pathology and climate resilience.

“This honor belongs to the incredible caregivers and professionals across our Information Services and Informatics teams,” said David Fiser, MetroHealth Senior Vice President, Chief Information Officer. “Their dedication, creativity, and relentless focus on excellence have made MetroHealth a leader in digital health. Level 10 status demonstrates MetroHealth is setting the standard for how technology can empower clinicians and patients.”

The 2025 Digital Health Most Wired survey includes results from more than 50,000 care providers worldwide, offering a global perspective on how healthcare organizations are leveraging technology to improve outcomes, enhance efficiency and elevate the patient and provider experience.

MetroHealth has long been a pioneer at the intersection of healthcare and technology. In fact, MetroHealth was the first safety-net healthcare system in the nation to start installing the Epic electronic health record platform.

MetroHealth signed its contract with Epic in 1998 and went live with the platform in its ambulatory facilities in 1999. Five years later, MetroHealth installed Epic in the Emergency Department and, in 2009, inpatient units. Today, MetroHealth ranks among the top 1% of health systems in terms of electronic health record implementation and use, having earned HIMSS' Stage 7 validation.

“Technology should empower clinicians and patients,” said David Kaelber, MD, PhD, MPH, Chief Health Informatics Officer. “This is about creating a connected, informed care experience that improves outcomes and strengthens trust.”