If you are experiencing COVID-19 symptoms – cough, shortness of breath and fever – or questions, please call our hotline at 440-592-6843 (440-59-COVID).
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With the spread of COVID-19, The MetroHealth System understands that you are concerned and worried. You may have heard conflicting information. Please rest assured that we are following guidelines from state and federal health authorities, and that the health and safety of our patients, employees and community is always our highest concern.
COVID-19 Testing FAQ
Stay away from other people to avoid spreading the virus – and contact your provider. Our providers will evaluate you and determine if you meet the CDC testing guidelines based on your symptoms, your recent travels and recent contact with COVID-19 patients. If you meet the criteria, your provider will tell you how to get tested.
Providers collect nasal and throat swabs – and possibly other samples as needed.
Your provider will advise you. If you think you have COVID-19, stay home. Even if you do not think you have COVID-19, limit close contact (within 6 feet) with other people and avoid exposure. That means:
- Wash your hands.
- Avoid touching your face.
- Cover your mouth and nose when coughing or sneezing.
- Avoid close contact with those who are sick.
- Clean and disinfect frequently touched surfaces.
- Maintain healthy habits – including taking all your regular prescriptions.
Our providers will discuss COVID-19 cases with the state and federal officials and take appropriate treatment measures. About 95% of cases involve mild to moderate symptoms of fever and cough that can be managed at home.
Insurance companies, Medicare and Medicaid will waive the costs of testing. If you have concerns about costs, please discuss with your provider. Do not let costs prevent you from seeking care.