Questions about Cost
A virtual visit offers the same great level of care as an in person visit. During a virtual visit, your provider can:
- Talk with you about your health.
- Prescribe medications or refills.
- Order referrals or additional tests.
- Answer any questions you have.
The main difference is that your provider won't be able to provide a physical examination like during an in-person visit.
Privacy: During your virtual visit, you should use a private location where others cannot see or hear you. MetroHealth protects your privacy as described in our Notice of Privacy Practices. We also follow federal and state regulations associated with current telehealth practices.
How Much Does a Virtual Visit Cost?
Because virtual visits are considered a doctor’s appointment, normal co-pays and deductibles apply. If you have any questions about billing, please contact your insurance company or call MetroHealth Patient Financial Services at 216-957-3250.
Please note: There is no charge for calling our COVID-19 Hotline. If a subsequent virtual visit is scheduled to specifically address your potential COVID-19 exposure and/or related symptoms, your insurance will be billed as a covered cost with no co-pays or deductibles, unless otherwise required by your insurer.
For virtual visits that we are doing for all other patients and in the normal context of the provider practice, all current cost-sharing provisions will apply.