Akram Boutros, MD, FACHE, President and Chief Executive Officer
Dr. Akram Boutros joined The MetroHealth System as President and Chief Executive Officer in June 2013.
He serves as the leader of The MetroHealth System and is its primary public representative, reporting to the MetroHealth Board of Trustees. He works in partnership with the Board to ensure that the organization fulfills its mission and creates strategies that ensure its future success.
Dr. Boutros has more than 20 years of leadership experience in large community hospitals, specialty hospitals and academic medical centers. Most recently, he was President of BusinessFirst Healthcare Solutions, a health care advisory firm focused on clinical transformation, operational turnarounds and emerging health delivery and reimbursement models. Dr. Boutros previously served as Executive Vice President and Chief Administrative Officer of St. Francis Hospital – The Heart Center in Roslyn, New York, and as Executive Vice President, Chief Medical Officer and Chief Operating Officer of South Nassau Hospital in Oceanside, New York.
An internist, Dr. Boutros received his Doctor of Medicine from the State University of New York Health Sciences Center at Brooklyn. He is a graduate of Harvard Business School’s Advanced Management Program and is a recognized thought leader in management systems.
Dr. Boutros also serves on the boards of the Greater Cleveland Partnership, United Way of Greater Cleveland, the Cuyahoga Community College Foundation and the Cleveland Ballet. Most recently, he served as Chair of the American Heart Association 2015 Cleveland Heart Ball, the most successful in the city’s history. He has been named to Power 150 by Crain’s Cleveland Business, Power 100 by Inside Business Magazine and EY 2015 Entrepreneur of the Year for Community Impact in Northeast Ohio.
Elizabeth Heller Allen, Senior Vice President - External Affairs
Elizabeth Heller Allen was named Senior Vice President - External Affairs in August 2015. She joined the system as Vice President, Marketing and Communications, in October 2013.
Heller Allen is responsible for leading long- and short-term strategy and providing leadership and oversight for the marketing, corporate communications, government relations and community relations areas.
Prior to joining MetroHealth, Heller Allen was a strategic communications consultant assisting clients in banking and health care, and served as Adjunct Professor for The George Washington University Graduate School of Political Management Strategic Public Relations Program. Previous roles include serving as Executive Vice President and Chief Communications Officer for Huntington Bancshares in Columbus and Chief Marketing and Communications Officer for Premier Health Partners, a multi-hospital healthcare system based in Dayton. Additional experience includes serving in executive communications roles for Dell in Austin, TX; Staples in Framingham, MA; Raytheon in Lexington, MA; and Loral Corporation and Citicorp, both in New York City.
Heller Allen received a bachelor of science degree in Editorial Journalism from Northwestern University’s Medill School of Journalism and a master's in Business Administration from Indiana University. She was among the inaugural inductees into Northwestern University’s Medill School Hall of Achievement, was named to PR Week’s Top 20 Corporate PR Practitioners in 2003, and received the Texas Public Relations Association Outstanding Practitioner of the Year award in 2003, among other honors. She sits on the Northwestern University’s Medill School of Journalism Board of Advisors, as well as Northwestern University’s Council of 100.
Karim Botros, Senior Vice President, Chief Strategy and Innovation Officer
Karim Botros joined MetroHealth as Chief Strategy Officer in August 2013, and was named Senior Vice President, Chief Strategy and Innovation Officer in July 2017.
In this role, Botros oversees business and corporate development, innovation and integration, as well as planning and market research. Prior to joining MetroHealth, he was a member of the Cleveland Clinic Foundation's Emerging Businesses group and oversaw corporate development projects. Between 1999 and 2008, he worked in private equity, acquiring companies within the health care, IT, and business service industries at The Riverside Company and The Jordan Company. While at the Riverside Company, Botros led the Healthcare origination efforts for both the micro-cap and the capital appreciation fund. Within the health care manufacturing industry, Botros has worked at Baxter Healthcare and Biomet as a manufacturing and product engineer.
He received his MBA from Northwestern University's Kellogg School of Management, and his master's in manufacturing engineering management and his BS in biomedical engineering from Northwestern University.
Bernard Boulanger, MD, MBA, Executive Vice President and Chief Clinical Officer
Bernard Boulanger, MD, MBA, joined The MetroHealth System as Executive Vice President and Chief Clinical Officer in March 2016.
Dr. Boulanger is partnered with Michael Stern, Executive Vice President and Chief Operating Officer, as part of the leadership dyad working to align operational and clinical efforts. Prior to joining MetroHealth, he was part of University of Kentucky (UK) HealthCare, where he held a number of roles. He had most recently served as system chief medical officer, providing leadership in the areas of clinical operations, clinical program development, clinical service quality, physician leader development and more. Dr. Boulanger also served as a trauma and general surgeon, medical director of inpatient services, associate chief medical officer for perioperative services, physician executive for UK Good Samaritan Hospital, and as enterprise director for surgery, endoscopy and interventional services.
Dr. Boulanger earned his Doctor of Medicine from the University of Toronto’s College of Medicine and a master’s in business administration from the University of Kentucky’s Gatton College of Business and Economics.
Kate Brown, President of The MetroHealth Foundation and Chief Development Officer of The MetroHealth System
Kate Brown was named President of The MetroHealth Foundation and Chief Development Officer of The MetroHealth System in February 2016. She had served as Vice President of Development since March 2006, and joined the System in 2001 as Director of Development.
In this role, Brown is responsible for the creation and implementation of a comprehensive strategic fundraising program for The MetroHealth System.
Prior to joining MetroHealth, Brown was a senior development officer with The Cleveland Clinic. She also served as director of development for the Northeast Ohio Chapter for The Multiple Sclerosis Society and membership program manager with the Greater Cleveland Growth Association.
Brown has a bachelor’s degree in International Studies from Miami University of Ohio and a master's in Public Administration from Cleveland State University.
Nabil Chehade, MD, MSBS, Senior Vice President, Population Health
Nabil Chehade, MD, MSBS, was appointed Senior Vice President of Population Health in August 2016. In this role, Dr. Chehade plays a critical role as MetroHealth transforms its clinical and operational approach to population health.
Dr. Chehade comes to MetroHealth from HealthSpan Physicians and the Ohio Permanente Medical Group, where he served as chief executive officer and market president since 2013. He also held positions including executive medical director, chief medical informatics officer and chief of the Department of Urology.
Most recently, Dr. Chehade oversaw all aspects of the population health program at HealthSpan and the Ohio Permanente Medical Group/Kaiser Permanente Ohio, helping the organization achieve a number one ranking in Ohio for Health Plans Private and Medicare by the National Committee for Quality Assurance for 2013-2015. Dr. Chehade was a founding member of the executive steering committee overseeing the creation of the largest statewide “Ohio” FTC compliant Clinically Integrated Network, Advanced Health Select.
Dr. Chehade received his medical degree and completed a residency in Urology at the Medical College of Ohio in Toledo. He received a master’s degree in biomedical studies with a major in pathology at Toledo as well, and he completed the Advanced Management Program at Harvard Business School. Dr. Chehade is board certified in Urology.
Cheryl Forino Wahl, Senior Vice President, Chief Ethics and Compliance Officer
Cheryl Forino Wahl, MA, JD, joined MetroHealth in July 2017 as Senior Vice President and Chief Ethics and Compliance Officer. In this role, Cheryl is charged with ensuring that MetroHealth’s policies and practices reflect a culture committed to ethical conduct for the protection of patients, staff and visitors. She has worked in the health care field for more than 20 years.
Before joining MetroHealth, she was the Chief Compliance Officer for ENVISIONRX OPTIONS, a subsidiary of Rite Aid Corporation. Prior to that, she served as Chief Compliance Officer for University Hospitals of Cleveland. Wahl led her former companies to be recognized among the World’s Most Ethical Companies® by the Ethisphere Insitute, a global leader in defining and advancing the standards of ethical business practices. The program honor companies that excel in promoting ethical business standards and practices internally, enabling managers and employees to make good choices, and shaping future industry standards by introducing tomorrow’s best practices today.
Wahl earned her law degree and a master's in Medical Ethics from the University of Pittsburgh, and her bachelor’s degree from Colgate University.
Walter B. Jones, Jr., Senior Vice President, Campus Transformation
Walter B. Jones, Jr., joined The MetroHealth System as Senior Vice President of Campus Transformation in October 2014.
In this role, Jones will lead revitalization efforts of MetroHealth’s three million-square-foot main campus and surrounding community.
Jones brings more than 20 years of leadership experience in hospital campus redesign and construction, most recently from Dallas County Hospital District's Parkland Health and Hospital System in Texas where he was senior vice president of facilities development. In this role he managed the planning, design, development and programming of Parkland's $1.3 billion 865-bed hospital and medical campus project. While at Parkland, Walter oversaw the operation and management of over 500 employees in Engineering, Planning, Design and Construction, Clinical Engineering, Real Estate, and Energy and Sustainability.
Prior to joining Parkland, Walter was an associate with Howell, Rusk, Dodson Architects in Atlanta, GA. While there, he oversaw projects including the major renovation and expansion of Atlanta's Grady Memorial Hospital and Northside Hospital Women’s Center. Walter has been practicing architecture since 1979. He started focusing specifically on health care in 1990.
Walter is a member of the American Institute of Architects and the Texas Society of Architects. He is LEED certified in sustainability design by the U.S. Green Building Council, and EDAC certified by the Center for Health Design in the principles of evidence-based design. He received his undergraduate degree in Architecture and Urban Planning from Princeton University and his master's degree in architecture from Clemson University.
Melissa Kline, DNP, RN, NEA-BC, Vice President - Patient Care Services and Chief Nursing Officer
Melissa Kline has worked at MetroHealth since 1998. As the Vice President - Patient Care Services and Chief Nursing Officer, Melissa partners with the Vice President, Hospital Operations, to oversee MetroHealth’s inpatient facilities. These include main campus, Old Brooklyn Campus, and the Parma and Cleveland Heights Medical Centers that opened early in 2018. In addition, she oversees all aspects of nursing practice for the system.
Kline began her career at MetroHealth as a Clinical Nurse on the Progressive Cardiac Care Unit and then the Surgical Intensive Care Unit. She has served in many leadership capacities, including Assistant Nurse Manager, Nurse Manager, Director of Nurse Staffing Operations, Director of Nursing Operations and Professional Development, and Associate Chief Nursing Officer. She served as Vice President and Chief Nursing Officer from January 2016 until taking on her current role in January 2018.
Kline received her Bachelor of Science in Nursing from The University of Akron and her Master of Science in Nursing from Walden University. She earned a Doctor of Nursing Practice degree from the Chamberlain College of Nursing in 2017.
Michael Phillips, JD, Senior Vice President and Chief Legal Officer
Michael Phillips has served as Chief Legal Officer for MetroHealth since September 2012, bringing more than 30 years of legal experience to the role.
Phillips manages the legal affairs of The MetroHealth System, including planning, directing and implementing system-wide legal reviews and approval processes.
He is a partner with Calfee, Halter & Griswold LLP, where he serves as co-chair of the Health Care and Life Sciences group. He has worked with a wide range of health care clients and his principal practice areas are counseling on health care regulatory matters and representing public hospitals. He is a member of the American Bar Association's Health Law, Business Law and Tax Sections and is an active member of the American Health Lawyers Association. He is a frequent speaker on a variety of health law and corporate governance topics and exempt organizations.
Phillips received his bachelor's degree from the University of Virginia and his juris doctor degree from the Marshall-Wythe School of Law at the College of William and Mary.
Jane M. Platten, Chief of Staff
Jane M. Platten was named Chief of Staff in January 2018. She joined MetroHealth in the summer of 2016, serving as Assistant to the CEO for Special Projects, and was named Associate Chief of Staff in the fall of 2017.
In this role, Platten is responsible for community and economic development, the Office of Patient Experience, the School Health Program, Public Safety, the Office of Policy Management and municipal contracting.
Platten is a proven senior administrator whose background includes extensive experience in public administration, public agency and systems reorganization and performance-based project management. Prior to joining MetroHealth, she worked as Chief of Staff for the Cuyahoga County Prosecutor’s Office, where she was responsible for operational and policy management and acted as senior advisor to the county prosecutor.
Additional experience includes serving as the Director of the Cuyahoga County Board of Elections from 2007 to 2012, where she overhauled operations and transitioned from an electronic voting system to an optical scan paper ballot system, resulting in renewed public confidence in the county’s election system. She also served as Administrator, Administrative Services Division of the Board of Elections from March 2004 to March 2007.
Platten earned a Bachelor of Arts in English degree from John Carroll University in Cleveland. She has served as a member of the Election Verification Network and has participated in national and state post-election audit workgroups, serving as an elections subject matter expert for local and national news outlets; this includes features in publications such as the New York Times, Congressional Quarterly and Governing Magazine
Craig Richmond, Executive Vice President and Chief Financial Officer
Craig Richmond joined MetroHealth in April 2010 as Vice President, Revenue Cycle, took on the role of Associate Chief Financial Officer in May 2013, was named Senior Vice President and Chief Financial Officer in January 2014, and took on his current role in January 2018.
Richmond is responsible for the system-wide leadership and strategic direction of the organization’s financial operations, which include the revenue cycle, finance, accounting, internal audit, managed care, reimbursement and treasury departments.
He has more than 17 years of experience in the industry, in multiple areas within both finance and the revenue cycle. His background includes working with academic medical centers, health systems and community providers to optimize revenue cycle and finance operations. He is currently leading a $10 million, system-wide implementation of Epic System’s revenue cycle suite, which will serve as a catalyst for staffing efficiencies, revenue enhancements, enhanced performance accuracy and improved patient satisfaction.
Richmond earned a bachelor of science in Accounting with a minor in Management Information Systems and Decision Support Systems from the University of Delaware. He is a Certified Public Accountant (Ohio and Maryland) and frequent speaker on a variety of best practices within finance and revenue cycle operations. He serves on the boards of the Ronald McDonald House and The Center for Arts Inspired Learning.
Michael Stern, Executive Vice President and Chief Operating Officer
Michael Stern, MHA, FACHE, was named Executive Vice President and Chief Operating Officer in January 2018. In this role, Michael partners with Bernard Boulanger, MD, MBA, Executive Vice President and Chief Clinical Officer, as System dyad leaders, responsible for aligning system-wide operational and clinical efforts for the health system. Areas of responsibility encompass the clinical enterprise (inpatient and ambulatory operations), including the Provider Enterprise, Nursing, Quality, Essential Services, Support Services and Research. He previously served as Senior Vice President and Chief of Staff since joining MetroHealth in August 2015.
Stern is an experienced health care executive with a demonstrated track record of success in complex healthcare systems, leading clinical program initiatives, home care and long-term care programs, physician integration, patient satisfaction and operational efficiency. His career spans more than 20 years, with the majority spent at large healthcare systems in Pennsylvania and New York.
Most recently, Stern served as System Vice President of Healthcare Services at Einstein Healthcare network in Philadelphia, a multi-hospital system and Level 1 Trauma Center, where he worked since 2011. He also held the position of Vice President of Operations at St. Vincent’s Hospital in New York from 2006 to 2011. Prior experience include roles as Regional Administrator of Physician Services at St. Vincent Catholic Medical Centers and Administrator at St. Charles Hospital and Rehabilitation Center, both in New York.
Stern earned a Bachelor of Business Administration in Management degree from Hofstra University in Hempstead, New York, and a Master of Health Administration degree from Clark University and the University of Massachusetts Medical School in Worcester, MA. He is also Fellow, American College of Healthcare Executives.