Virtual Chronic Disease Management FAQs
Am I eligible for the program?
Contact the Virtual Chronic Disease Management MetroHealth team at 216-957-3040 to see if you are eligible and for more information about enrolling in the Virtual Chronic Disease Management program.
Are there specific conditions that are monitored by the Virtual Chronic Disease Management program?
The following conditions are currently able to be monitored:
- Hypertension/Coronary Artery Disease (CAD)
- Diabetes
- Heart Failure
- COPD (Chronic obstructive pulmonary disease)/Asthma
What medical devices would I be using as part of the program?
MetroHealth has partnered with CareSimple to provide state-of the-art tools to make your remote health coaching experience easy and secure – tools such as 4G blood pressure cuff, 4G and 4G pulse oximetry, 4G glucometer and a Bluetooth pulse oximetry. Once enrolled, you’ll receive a package from CareSimple with everything you need to get started.
How do you use the information?
MetroHealth uses the special equipment to assess your condition while you are at home. Using that information and your medical history, we provide coaching and help with finding the right care for you.
Does Virtual Chronic Disease Management provide 24-hour monitoring?
No, MetroHealth is not always looking at your VCDM information. The VCDM program is NOT a 24-hour monitoring service and does NOT provide emergency response service. Dial 911 if you experience a life-threatening emergency.
What conditions are not eligible for Virtual Chronic Disease Management?
Patients with the following conditions are not currently eligible to participate in the program. If you are uncertain or have additional questions, call the MetroHealth Virtual Chronic Disease Management team at 216-957-3040.
- Resides in an acute/sub-acute care setting
- Conditions such as cancer treatment and advanced dementia or other conditions that may affect monitoring
- Hospice
- Pregnancy
- End stage renal disease
- Severe vision and hearing barriers
Can I stop using the program?
While we highly encourage you to complete the program, you can stop using the Virtual Chronic Disease Management program tools any time and for any reason. If you stop, you can still access other care and services from MetroHealth.
Is the program secure?
You can rest easy knowing that any information is sent securely. However, as with any telehealth initiative involving the secure sharing of medical/mental health information electronically, there is a minimal risk that an outsider could try to intercept these electronic communications, which could cause a privacy breach. MetroHealth will do everything it can to protect your privacy.
Can I keep the equipment?
You will be asked to return the equipment when you complete or end the Virtual Chronic Disease Management program.
What happens if I lose or damage any of the equipment?
You may be asked to pay for equipment that is damaged or lost. For additional information, please contact the MetroHealth Virtual Chronic Disease Management team at 216-957-3040.
