Glick Center Visitor Guide

Glick Center Visitor Parking 

Effective December 18, Main Campus visitors are asked to use visitor parking garages P4 or P9

P4 – Visitor Parking Garage - Directions

P9 – Visitor Parking Garage - Directions

Main Campus & Parking Map

View Campus and Parking Map (PDF) - The P4 and P9 visitor parking garages are highlighted in orange on map

Glick Center Visitor Parking 

Effective December 18, Main Campus visitors are asked to use visitor parking garages P4 or P9

P4 – Visitor Parking Garage - Directions

P9 – Visitor Parking Garage - Directions

Main Campus & Parking Map

View Campus and Parking Map (PDF) - The P4 and P9 visitor parking garages are highlighted in orange on map

Shuttle Service 

Shuttle service is available and includes stops at:

• Cancer Care Pavilion - Location
• Emergency Department - Location
• Glick Center - Location
• P4 – Visitor Parking Garage - Location
• Rehabilitation Pavilion - Location
• West 25th Street RTA bus stop

Shuttle Hours

Monday-Friday - 6 a.m. to 8:30 p.m.

Holidays and Weekends  - 9 a.m. to 5:30 p.m.

Valet Parking 

Valet Service is also available at the following locations.

• Glick Center Main Entrance (Monday-Friday, 5:30 a.m. – 5:00 p.m.) - Location
• Emergency Department Main Entrance (Seven Days a Week, 7:00 a.m. – 11:00 p.m.) - Location

There is a cost associated with this service.

Parking Rates

Visitor Parking Passes:

Weekly Visitor passes are available for purchase at the Parking Office which is in the ER entrance vestibule, behind the Valet Stand.

Cost is $15 per week (seven consecutive days) from the date purchased.

*With in-out privileges

Family Resource Center

Second Floor of Glick Center

• Shared lounge space is a great resource for family and visitors.
• Plenty of outlets are available to charge computers and mobile devices.

We ask that visitors be respectful of others in this place of respite.

Hours

• During inpatient visitation hours
• Hours may be shorter on holidays

Nemat K. Boutros Meditation Room

Lobby Level

The Glick Center meditation space was built for reflection, prayer, meditation, and quiet time.

It’s a place to reset, recharge, and focus on your self-care and well-being. All are welcome and encouraged to use this resource.

Hours

• 24 hours a day, 7 days a week
• Hours may be shorter on holidays

Nurture Gift Shop

Lobby Level

Nurture has an ever-changing collection of unique and locally made gifts, floral arrangements, greeting cards, and balloons.

It also offers a selection of infant apparel and plush toys. Plus, it has everyday essentials, like over-the-counter items, toiletries, snacks, beverages, and magazines.

Free in-room delivery is available, and you can place an order by calling 216-778-5388.

Hours

• Monday – Friday, 7:00 a.m. – 8:00 p.m.
• Saturday – Sunday, 9:00 a.m. – 5:00 p.m
• Hours may be shorter on holidays

MetroEats

Location: Ground Floor 

6:30 a.m. – 6:30 p.m.

Monday thru Friday

Park Side Café

Location: Lobby Level

6:30 a.m. – 4:00 p.m.

Seven Days a Week

Holiday hours may vary.

Ordering from a Patient Room

Visitors are also welcome to order from room service from the patient room of their loved one.

Nurture Gift Shop

Lobby Level

Nurture has an ever-changing collection of unique and locally made gifts, floral arrangements, greeting cards, and balloons.

It also offers a selection of infant apparel and plush toys. Plus, it has everyday essentials, like over-the-counter items, toiletries, snacks, beverages, and magazines.

Free in-room delivery is available, and you can place an order by calling 216-778-5388.

Hours

• Monday – Friday, 7:00 a.m. – 8:00 p.m.
• Saturday – Sunday, 9:00 a.m. – 5:00 p.m.
• Hours may be shorter on holidays

MetroHealth is redefining healthcare by going beyond medical treatment to improve the foundations of community health.

What You Can Do To Help: Recycling

Look for the green recycling label on cans in public areas and green bins in other areas to recycle your beverage containers, newspapers, and paper without patient information. We can’t accept coffee cups of any kind.

All other waste should go in the trash cans.

A Green Approach

In planning for and building The Glick Center, it was important to us to prioritize its broader impact.

We’re proud to say that The Glick Center will be certified by the U.S. Green Building Council as a LEED (Leadership in Energy and Environmental Design) building and by the International WELL Building Institute, guaranteeing that it will have a lower impact on the environment and a positive impact on human well-being.

Hours of operation 11 a.m. – 6:30 p.m.

When patients are ready to go home, we may transfer them to our Discharge Hospitality Center (DHC) on the ground floor of the hospital. As patients wait for their rides, our DHC team can assist with questions about discharge instructions, medications or follow-up care.

If you are picking up a patient from the DHC, please call 216-778-1233 when you arrive. Patients can be picked up at the Emergency Department entrance on Scranton Road. MetroHealth caregivers will assist patients to their transportation.

Monday – Friday

9:00 a.m. - 7:45 p.m.

Saturday, Sunday, and Holidays

9:00 a.m. – 4:45 p.m.

During your stay, we have several free services to help with communication.

Using any MetroHealth phone or video-enabled device, your care team can access an interpreting service for more than 200 languages. On-site interpretation may also be available, including MetroHealth Spanish Medical Interpreters.

If you are deaf or hard of hearing, we have 24/7 American Sign Language video interpretation and can arrange for in-person sign language interpreters.

Assistive devices for hearing, speech, and vision impairments are available from Interpreter Services. 

Please call 216-778-7800 or ask your care team for more information.

The phone numbers below may be dialed to access an interpreter when placing a call to MetroHealth.

Arabic: 833-369-3441

Cantonese: 833-373-8783

Mandarin: 833-373-8787

Nepali: 833-369-3442

Russian: 833-373-8789

Spanish: 216-778-7800

Swahili: 833-360-5158

Ukrainian: 833-366-5156

Learn more about our Translation Services.

Visitors can call 216-778-7800 to contact their loved ones. Patients have the right to restrict or opt out of having their information shared with visitors or callers.

If you have concerns about the care you or your loved one is receiving, please speak with your doctor, nurse, or nursing leader. If you feel that your issue isn’t resolved, contact Patient Relations at 216-778-5800 or [email protected].

Learn more about Patient Relations

MetroHealth offers a wide range of pharmacy services, including home delivery, online refills, and specialty medications – all with the potential for cost savings.

Over-the-counter (OTC) medications and routine immunizations are also available at our pharmacies.

Learn more about our Pharmacy Services

Please observe the following guidelines while you are visiting your loved one:

Registration and Identification

• In order to create and maintain a safe environment for all patients, visitors and staff, we have implemented a new visitor management system
• Photo ID is required to obtain a visitor badge
• Once your badge is issued, please proceed to the glass turnstiles and use the barcode to scan at the red light to get access to the elevators
• Badges must be worn at all times when inside our facility. Please remove the sticker backing and attach it above the waist, so it can be easily visible
• Once you arrive on the patient care floor, please use the badge to scan outside the door, or if indicated, press the button to notify staff of your arrival
• Badges expire at the end of the day
• Please return your badge to the welcome desk when you leave

Masking

• Masks are optional for visitors, with a few exceptions
• Masks are required when visiting the Bone and Marrow Transplant Unit and when visiting patients with certain infections
• Masks are highly recommended for visitors who have respiratory symptoms or have been in close contact with someone with COVID-19

Visitor Requirements

• Inpatients may have 2 visitors at a time
• Visitors under 16 years old must be accompanied by a responsible adult; some units have minimum age restrictions

Finally, please keep in mind, this is a place of hope and healing. In order to ensure a safe and peaceful environment, any form of disruptive behavior (e.g. verbal abuse, physical assault, harassment, intimidation, etc.) will not be tolerated.

Thank you for your cooperation and support.

This is a place of hope and healing. 

We will not tolerate:

• Verbal abuse
• Intimidation
• Physical assault
• Sexual harassment
• Illegal drugs
• Weapons

Removing and prosecuting individuals who violate this policy keeps MetroHealth focused on your health.

Please contact MetroHealth Police Department: 216-778-3333 if there is an immediate need.

Fire

We conduct fire drills for staff and patient safety. If you hear an alarm, please proceed to the nearest exit, unless directed otherwise by a MetroHealth System Workforce member.

Smoking

Smoking, including e-cigarettes, is not allowed at any MetroHealth location or property, including parking facilities. For more information about MetroHealth’s Freedom
from Smoking Program, please call 216-778-7503.

Public Safety

The MetroHealth Department of Public Safety is committed to protecting and serving the MetroHealth community.

If you have concerns or need help, please call the dispatch center at 216-778-3000.

Visitors are important to the well-being of patients. The love and support of friends and family at your bedside can provide much-needed comfort and can help with healing.

Learn more about visiting MetroHealth and our Visitor Policy.