Due to the increase in COVID-19 cases, the following locations are temporarily closed and appointments are being moved to other locations or to telehealth:
Bedford, Brooklyn, Brunswick, Buckeye, Lyndhurst, Medina, Rocky River, State Road, and West Park (ExpressCare at West Park remains open).


See Your Doctor Safely  |  COVID-19 (440-592-6843)  |  Visitation Policy  |  Obtenga la información más reciente aquí

Financial Services

PFC Logo

Thank you for choosing The MetroHealth System as your health care provider. MetroHealth and the government both sponsor programs to enable you to receive the highest quality of care, even if you may not be able to afford it. Our Patient Financial Services staff is dedicated to providing you with superior customer service. Pay bills online, view statements, schedule appointments, refill prescriptions, and more.

NOTE: Online bill pay has moved to MyChart. Click here to access the previous online bill pay system.

How to Reach Us

Financial Eligibility Team
MetroHealth is committed to helping everyone, regardless of their ability to pay. To schedule an appointment with a representative by viewing Financial Consultation. Also, representatives are available at 216-957-2325, Option 1. Monday - Friday from 8 a.m. to 5 p.m.

Customer Service
For questions related to your billing statement or balances please contact us by:

  • Call 216-957-3250 or toll-free 877-509-0597 Monday through Thursday from 8 a.m. to 8 p.m. or Friday 8 a.m. to 5 p.m.
  • Email [email protected]. We will respond within four business days.
  • In Person
    To speak with a representative in person about your statement, visit our Financial Clearance Center Monday through Friday, 7:30 a.m. to 4 p.m.

    We are located at:

MetroHealth Medical Center
Outpatient Plaza, Room 1100
2500 MetroHealth Dr.
Cleveland, Ohio 44109

  • Send Mail: Submit your questions in writing or to request our assistance, address all correspondence, including payments, to:

The MetroHealth System
P.O. Box 931703
Cleveland, Ohio 44193

When sending payments, please include the bottom portion of your statement along with a check, money order, or MasterCard, Visa, or Discover Card information.

Patient Cost Estimator

For Insured and Self Pay Patients

MetroHealth is committed to empowering our patients and all consumers by providing relevant, useful information to understand their bills and financial obligations. That’s why we created an online My Cost Estimator more than five years ago, and why we continue to refine it – including, most recently, making it bilingual. With this remarkable tool, whether services are scheduled or anticipated in the future, patients and consumers can quickly and easily calculate the real out-of-pocket expenses they will face for hundreds of common medical procedures. My Cost Estimator in most cases will provide you with both hospital and professional services to have an inclusive understanding of personal expenses whether you have insurance or do not.

In addition, MetroHealth has representatives who can discuss the estimates provided by My Cost Estimator and/or provide estimates via phone, email or mail.
For assistance, please call 216-957-2325, Option 3.  

MetroHealth is committed to helping everyone, regardless of their ability to pay. To schedule an appointment with a representative by viewing Financial Consultation. Also, representatives are available at 216-957-2325, Option 1. Monday - Friday from 8 a.m. to 5 p.m.

Additional Tools for Insured Patients
Below are links to online tools provided by insurance companies to their members. Use the information to make cost effective decisions regarding coverage and your estimated out of pocket expenses.

Please Note: As a member, you must first register with your health plan. Follow the instructions on the web link provided below. For questions on how to navigate these tools, please contact the number provided on your health plan identification card or the number provided on the website.