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Preparing for Your Video Visit

A video visit is a way for you and your provider to safely discuss your health face-to-face through your smartphone, tablet or computer.

Below you'll find information that will help you prepare for a successful visit.  You can also download this handy video visit guide.

One of the most common ways to have a video visit is through MyChart.  Here are some tips for the best experience.

Before Your Video Visit Using MyChart

First, do you have a MyChart account? Signing up is easy. One of the most common ways to have a video visit is through MyChart. Using the app (Apple App Store or Google Play) on a smartphone or tablet offers the best experience, but you can also have a MyChart video visit using a computer that has a camera, microphone and good Internet access.

Don't have a MyChart account? No problem. Your provider can text or email you a link that you can use for the video visit.

Complete the pre-visit information. Plan to have this done at least 15 minutes before your appointment (you can do it up to 3 days in advance). 

Gather important information. Write down your questions and concerns. Make sure you have medications available, as well as any appropriate readings, like blood glucose or blood pressure numbers.

Get your device ready and check your Internet connection. Make sure your battery is charged and your camera works. You'll also need a reliable Internet connection. If Internet access is an issue, contact your provider's office to talk about other options for your appointment.

During Your Video Visit

  • Sign in a few minutes early from a private, quiet place.
  • Close drapes or blinds and place lighting in front of you (not behind), so the provider can see you clearly.
  • Place the camera at eye level and make sure your face is visible. Look into the camera while talking.

Need Help?

If you have problems logging in for your video visit, your provider will call you after about 5 to 10 minutes.  If you cannot get the video visit to function, your provider will conduct the visit over the phone.

If technical problems disrupt the appointment, we will try to contact you back on the telephone number you provide. You may stop the use of telehealth at any time without risking your access to future care, services or benefits.

Watch How to Do a Video Visit