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Preparing for Your Telephone Visit

A telephone visit can be a convenient way for you to virtually connect with your provider. If you've scheduled a telephone appointment, the following tips can help you understand what to expect and how to get ready for a successful virtual visit. 

What to Expect During a Telephone Medical Visit

The length of your telephone visit will vary depending on the reason for the appointment. During the call, your provider will have your electronic medical record and medical history available. This improves the safety and quality of your care.

Here are a couple of things to be aware of:

  • You may be called up to 15 minutes before or after your appointment time. For example, if your appointment is scheduled for 2 p.m., a provider could call between 1:30 p.m. and 2:30 p.m.
  • The caller ID may or may not say MetroHealth. If you happen to miss the first call, the provider will attempt a second time.

How to Prepare for a Telephone Visit

Getting ready for a telephone visit is similar to preparing for an in-person visit.

  • Write down your questions and concerns prior to your appointment. 
  • Have your medications readily available. 
  • Have blood glucose or blood pressure readings available for the visit (if applicable). 
  • Make sure your phone is charged and your ring volume is on.
  • If your phone has Unknown Caller or Spam Blocking Services, you must disable the spam blocking feature or application to allow telephone calls from a MetroHealth or unknown telephone number.
  • Choose a private, quiet place where you can have the call.

Need Help?

If technical problems disrupt the appointment, we will try to call you back.