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Preparing for Your Telephone Visit

Instructions for Telephone Visits

If you are using the telephone to connect with your provider:

  • Prior to your appointment time, make sure your phone ring volume is on
  • Be prepared to have your telehealth visit in a private, quiet place.
  • A provider will call you around the time of your appointment (which could be up to 30 minutes before or 30 minutes after your scheduled appointment time). For example, if your appointment is scheduled for 2 p.m., a provider could call between 1:30 p.m. and 2:30 p.m.
  • The caller ID may or may not say MetroHealth. If you happen to miss the first call, the provider will attempt a second time.

For the Best Telehealth Experience

  • It's always a good idea to write down your questions and concerns prior to your appointment so you remember what you want to review with your clinician during your visit. 
  • Have your medications readily available to help review what you are currently taking and what may need to be refilled. 
  • If applicable, have blood glucose or blood pressure readings available for the visit.

Your clinician will have your electronic medical record and your history available during the call. This improves the safety and quality of your care.

Download Telehealth Guide

Need Help?

If technical problems disrupt the appointment, we will try to contact you back on the telephone number you provide. You may stop the use of telehealth at any time without risking your access to future care, services or benefits.