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How are Telehealth Visits Billed?

Because telehealth visits are considered a doctor’s appointment, normal co-pays and deductibles apply. If you have any questions about billing, please contact your insurance company or call MetroHealth Patient Financial Services at 216-957-3250. 

Please note: There is no charge for calling our COVID-19 Hotline. If a subsequent telehealth visit is scheduled with dedicated and trained physicians specifically addressing your potential COVID-19 exposure and/or related symptoms, your insurance will be billed as a covered cost with no co-pays or deductibles, unless otherwise required by your insurer.

For telehealth visits that we are doing for all other patients and in the normal context of the provider practice, all current cost sharing provisions will apply.