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Telehealth FAQs

What is a MyChart Video Visit?

  • A scheduled appointment where you and your clinician can safely share information, face-to-face through a video connection on your smartphone, tablet or computer.
  • Video visits can take place anywhere you have access to a computer on the internet OR a smartphone or tablet with the MyChart App downloaded.

What to expect?

The length of your appointment may vary depending on your reason for visit. During this time, your clinician will ask you detailed questions about your health. If you need a new medication, he or she will be able to prescribe medications just like at an in-person visit. If you need a referral, additional care or testing, or to refill a current medication, your clinician will be able to put in all orders needed and communicate with you on next steps.

What if I don’t have a smartphone?

  • If using a computer, it must have a webcam, speaker and microphone built in or attached.
  • From a PC or Mac Computer with Internet Explorer or Google Chrome (not Microsoft Edge). The first time you do a web video visit, you will be asked to download a plugin for your web browser. You must complete this step.

What if there are technical difficulties?

If you encounter any technical difficulties with your video visit, please close your video window and reopen it. If the problem continues, your provider will call you by phone at your preferred phone number. 

What are the benefits?

Telehealth appointments are just as important as in-person visits. You can still meet with your clinician without leaving home. It also reduces the need to travel, park and sit with other patients who may be sick.

What are the risks?

Potential risks associated with telehealth visits may include interruptions, diversions and technical difficulties, however, MetroHealth works hard to maintain your privacy and follows federal and state regulations associated with current telehealth practices to ensure patient safety and privacy.

What if I or a family member doesn’t have MyChart?

Signing up for MyChart is easy. You can also request proxy as a family member. In some circumstances, different technology can be used for a video visit.  Please talk with your provider for more information.

Sign up for MyChart

Questions about billing?

Because telehealth visits are considered a doctor's appointment, normal co-pays and deductibles apply. If you have any questions about billing, please contact your insurance company or call MetroHealth Patient Financial Services at 216-957-3250.