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MetroHealth offers telehealth services for you to conveniently meet with your MetroHealth provider by phone or video. Telehealth appointments provide easy access to get you the care you need, when you need it, without leaving your home. 

Telehealth is a way to communicate with your doctor or advanced practice nurse without having to go to the clinician’s office. By using technology, we can meet your health care needs through the telephone or video.

The health and wellness of our patients and our community is our primary concern at MetroHealth. While we are trying to limit the number of in-person office visits to slow the spread of COVID-19 (coronavirus), it is important that there are no lapses in your medical care. The good news is we can address many of your health care needs with a telehealth visit.

Schedule a Telehealth Appointment

Current Patients: Telehealth (video and telephone) visits can also be scheduled through MyChart. If you do not have a MyChart account, you can sign up online. You can also call your doctor's office to schedule a telehealth visit today.

Schedule a Visit with MyChart

New Patients: If you need immediate care for non-COVID-19/respiratory issues, we stand ready to serve you. Please call 216-778-5500, option 3, to be connected to a healthcare provider who can triage your care needs.

Find Providers and Contact Information


  • Meet with your clinician without leaving home.
  • No need to travel or deal with parking.
  • Avoid coming into contact with other patients who may be sick.

What to Expect

  • Telehealth appointments usually last about 10-15 minutes.
  • During this time, your clinician will ask you detailed questions about your health.
  • If you need a new medication, he or she will be able to prescribe medications just like at an in-person visit.
  • If you need a referral, additional care or testing, or to refill a current medication, your clinician will be able to put in all orders needed and communicate with you on next steps.
  • The main difference between telehealth and in-person care is your provider’s inability to have direct, physical contact with you. Also, the quality of telehealth transmission might affect the quality of healthcare services.

Privacy: During your telehealth visit, MetroHealth suggests you use a private location where others cannot see or hear your information. MetroHealth protects your privacy as described in our Notice of Privacy Practices. Potential risks associated with telehealth visits may include interruptions, diversions and technical difficulties. However, MetroHealth works hard to maintain your privacy and follows federal and state regulations associated with current telehealth practices to ensure patient safety and privacy.


We Want to Hear from You! 

Share your ideas and suggestions about improving our telehealth services.


Share Your Ideas

Woman talking to doctor during telehealth appointment
What Exactly is Telehealth? Learn all about Video and Phone Visits

Thursday, October 29, 2020 at Noon

MetroHealth Presenters: Kathryn Teng, MD, Director of Adult Health and Wellness, and Albert Ferreira, Director, Telehealth Operations

Join our virtual health talk to learn all you need to know about virtual visits, including how to know when telehealth is the right option and how to get the most out of your video or phone appointment.

Attendees can submit questions ahead of time to have answered during the discussion.

Space is limited, registration is required.