Monday, June 09, 2014
HFMA Names MetroHealth First Adopter in Nation
MetroHealth has received recognition from the Healthcare Financial Management Association (HFMA)
as the first Adopter in the nation of HFMA’s Patient Financial Communications Best Practices.
The accolade recognizes MetroHealth as the first health system in the nation to demonstrate excellence in financial interactions with patients.
Over the past year, MetroHealth implemented a single patient statement combining both physician and hospital services. The statement was created with the help of a patient focus group. MetroHealth also created an online interactive tool
to promote education and understanding of the new statement. HFMA reviewers lauded MetroHealth for prominently displaying information about its financial assistance program
on its website. MetroHealth’s website also offers a glossary
to help patients understand billing and payment terms.
“This is a huge step toward achieving our vision of becoming the most admired public health system in the nation,” Chief Financial Officer Craig Richmond said. “We are very focused on providing a positive patient experience, and early and open communication with our patients about their financial situation is an absolute must. Through financial education and transparency, we can make a difference in the life of every patient we serve.”
HFMA’s best practices were developed to improve communication between health care professionals and patients at a time when patients are paying a greater proportion of their health care costs out of their own pockets.
The practices were developed by a task force that included representatives from major industry groups, such as the American Hospital Association, the American Academy of Family Physicians and the National Patient Advocate Foundation. The task force was advised by national health care policymakers including former Health and Human Services secretaries Mike Leavitt and Donna Shalala, as well as former Senate Leaders Bill Frist and Tom Daschle and Clinton Administration Deputy Attorney General Jamie Gorelick.