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Leadership Team

Meet MetroHealth's Executive Staff


Akram Boutros, MD, Fellow of the American College of Healthcare Executives, President and Chief Executive Officer

Dr. Akram Boutros joined The MetroHealth System as President and Chief Executive Officer in June 2013.

Dr. Boutros serves as the leader of The MetroHealth System and is its primary public representative, reporting to the Board of Trustees. He works in partnership with the Board to ensure that the organization fulfills its mission and creates strategies that ensure its future success.

Dr. Boutros has more than 20 years of leadership experience in large community hospitals, specialty hospitals and academic medical centers. Most recently, he was President of BusinessFirst Healthcare Solutions, a healthcare advisory firm focused on clinical transformation, operational turnarounds, and emerging health delivery and reimbursement models. Dr. Boutros previously served as Executive Vice President and Chief Administrative Officer for St. Francis Hospital – The Heart Center in Roslyn, New York, and as Executive Vice President, Chief Medical Officer, and Chief Operating Officer at South Nassau Hospital in Oceanside, New York.

An internist, Dr. Boutros attained his Doctor of Medicine at the State University of New York Health Sciences Center at Brooklyn. He is a graduate of Harvard Business School’s Advanced Management Program, and is a recognized thought leader in management systems. He is a widely published author on subjects such as trust and innovation, and lectures at several prestigious academic institutions.


edward_hills_metrohealthEdward Hills, DDS, Fellow of the American College of Dentists, Chief Operating Officer

Dr. Edward Hills was appointed as Chief Operating Officer in March 2011 after serving as Interim COO since April 2010.  He has more than 20 years of healthcare experience, most of which has been as a provider and administrative leader. 

As Chief Operating Officer, Dr. Hills oversees the clinical operations of the entire System, which includes an $800 million operating budget and a large portion of MetroHealth’s 6,200 employees.

Dr. Hills has held several leadership positions during his tenure at MetroHealth, including Interim President and Chief Executive Officer; Executive Director of the System Services Patient Care Unit; and Chair of the Department of Oral Health, a position he continues to hold.  He has served as President of the Ohio State Dental Board; Chair of the Medical Staff Bylaws Committee; and a physician leader on many strategic initiatives within the organization. 

Dr. Hills received his bachelor of science degree from Morehouse College and his doctorate of Dental Surgery from Meharry Medical College. He completed his residency training at MetroHealth. He is certified as a Fellow in the American College of Dentists; only three percent of dentists nationwide are named to this prestigious fellowship.



Elizabeth Heller Allen, Vice President, Marketing and Communications

Elizabeth Heller Allen was named Vice President, Marketing and Communications in October 2013.

Heller Allen is responsible for leading long- and short-term marketing and communications strategy and providing leadership and oversight of the department, which includes media relations, public information, market development, corporate identity, branding and image programs.

Prior to joining MetroHealth, Heller Allen was a strategic communications consultant assisting clients in banking and health care, and serves as Adjunct Professor for The George Washington University Graduate School of Political Management Strategic Public Relations Program. Previous roles include serving as Executive Vice President and Chief Communications Officer for Huntington Bancshares in Columbus and Chief Marketing and Communications Officer for Premier Health Partners, a multi-hospital healthcare system based in Dayton. Additional experience includes serving in executive communications roles for Dell in Austin, TX; Staples in Framingham, MA; Raytheon in Lexington, MA; and Loral Corporation and Citicorp, both in New York City.

Heller Allen received a bachelor of science degree in Editorial Journalism from Northwestern University’s Medill School of Journalism and a master's in Business Administration from Indiana University. She was among the inaugural inductees into Northwestern University’s Medill School Hall of Achievement, was named to PR Week’s Top 20 Corporate PR Practitioners in 2003, and received the Texas Public Relations Association Outstanding Practitioner of the Year award in 2003, among other honors. She sits on the Northwestern University’s Medill School of Journalism Board of Advisors, as well as Northwestern University’s Council of 100.


Mavis Bechtle, BSN, MSN, FNP, FACHE, Chief Nursing Officer

Mavis Bechtle joined MetroHealth as Chief Nursing Officer in July 2011, bringing more than 30 years of experience to her role, most of which has been as a nursing leader.

As Chief Nursing Officer, Bechtle develops and implements the organization's plans for providing patient care and oversees all aspects of nursing practice, including development of policies, procedures and standards of care, and fiscal management of inpatient nursing services.

Prior to joining MetroHealth, she served as CNO/Vice President for Patient Care Services for The University Hospital/UC Health and Associate Dean at UC College of Nursing in Cincinnati. In addition to roles as CNO, Bechtle has held positions ranging from Senior Consultant, Organizational Effectiveness at The Health Alliance, to CNO/COO/VP Operations and as Interim President/CEO at Mercy Hospital Fairfield for Mercy Health Partners.

Bechtle received her bachelor of science in Nursing, master of science in Nursing, and Family Practice Nurse Practitioner degrees from Northern Kentucky University, and is currently pursuing her doctor of nursing practice at the University of Cincinnati. She has published research on the impact of mandatory influenza vaccination on healthcare workers, successful nursing co-op programming, and best practices in nurse retention/recruitment.


Karim Botros, Chief Strategy Officer

Karim Botros joined MetroHealth as Chief Strategy Officer in August 2013.

In this role, Botros oversees the corporate and business development functions as well as the Market Intelligence Department.

Prior to joining The MetroHealth System, Botros advised middle market healthcare service companies including hospitals, physician practices and medical equipment providers. Working alongside Chief Executive Officers and Chief Financial Officers, his projects encompassed strategic partnerships and acquisitions, joint ventures and financial lending. From 2008 to 2012, Botros served as Director of Business Development for the Cleveland Clinic Foundation’s Emerging Businesses group. In this role, he oversaw business and corporate development functions including strategy alignment, market research, new clinical service line development, strategic partnerships, acquisitions and large philanthropic gifts, while working closely with the senior executive team.

Botros earned a master’s in Business Administration, a master’s in Manufacturing Engineering and a bachelor of science in Biomedical Engineering degrees from Northwestern University in Evanston, IL. He serves as an advisor or Board Member to a number of non-profit and for-profit organizations.

Kate Brown, Vice President, Foundation & System Philanthropy

Kate Brown was named Vice President of Development in March 2006 after serving as MetroHealth's Director of Development for four years.

In this role, Brown is responsible for the creation and implementation of a comprehensive strategic fundraising program for The MetroHealth System.   

Prior to joining MetroHealth, Brown was a senior development officer with The Cleveland Clinic. She also served as director of development for the Northeast Ohio Chapter for The Multiple Sclerosis Society and membership program manager with the Greater Cleveland Growth Association.

Brown has a bachelor’s degree in International Studies from Miami University of Ohio and a master's in Public Administration from Cleveland State University.


Alfred F. Connors, Jr., MD, Chief Medical Officer

Dr. Alfred F. Connors has served as Chief Medical Officer & Senior Vice President for Medical Affairs since 2009.

Dr. Connors provides overall operational oversight of the System’s medical operations, medical staff and research functions. He serves jointly as an associate dean of the Case Western Reserve University School of Medicine and coordinates the joint mission of Case and MetroHealth in medical education and research. 

Dr. Connors has a long-standing history with MetroHealth: he completed his residency training with the System before joining the medical staff over 30 years ago. During his tenure, he has held several administrative appointments, including Director of the Medical Intensive Care Unit; Director of Respiratory Therapy; Director of Pulmonary and Critical Care; and Chair of the Case Western Reserve University Department of Medicine at MetroHealth Medical Center. A member of several medical societies, Dr. Connors has chaired or served on numerous local and national medical committees. He has served on the manuscript and editorial review boards of dozens of national journals, and has been the lead or co-author of nearly 170 research articles.

He earned his bachelor’s degree from St. Louis University and his Doctor of Medicine from the Medical College of Ohio.


John R. Corlett, Vice President, Government Relations and Community Affairs

John R. Corlett joined MetroHealth in February 2010 as Vice President, Government Relations and Community Affairs, bringing with him a depth of experience in government and non-profit work.

Corlett is responsible for managing public policy and government affairs by building and maintaining positive relationships with key local, state and federal policy makers, governmental agencies and community organizations.

From 2007 through 2009, Corlett served as Medicaid Director for the State of Ohio, overseeing nearly 400 staff member and the development and implementation of the Medicaid budget, which accounts for 40% of the state budget. In his role, he worked closely with the Governor’s Office, the Ohio General Assembly, the federal government, cabinet agencies, stakeholders and the media. Prior to his role with the State, Corlett was a Senior Fellow and Director of Public Policy for The Center for Community Solutions in Cleveland, conducting research and policy analysis in areas including tax and fiscal policy, health care, education and welfare reform.

Corlett earned a bachelor’s degree in Specialized Studies from Ohio University.


Sara Laskey, MD, Chief Patient Experience Officer

Sara Laskey, MD, took on the role of Chief Patient Experience Officer in August 2013.

As Chief Patient Experience Officer, Dr. Laskey leads the System’s customer service efforts, ensuring all hospital employees support an environment that puts patients at the forefront, and she develops programs that are customized to meet our patients’ needs.

She joined MetroHealth in 2006, is board certified in Emergency Medicine and continues to see patients in the Emergency Department (ED) on a half-time basis. During her time in the ED, she spearheaded a number of initiatives on customer service and service recovery and was a featured speaker representing MetroHealth at the Ohio Hospital Association Conference on Patient Experience in 2012. In addition, she has focused her efforts on quality and process improvement and is a Six Sigma LEAN Green Belt.

Dr. Laskey earned a bachelor’s degree in Performance Studies from Northwestern University. She completed the Post-Baccalaureate Pre-Medical Program at John Carroll University before earning her Doctor of Medicine from Case Western Reserve University School of Medicine.


Daniel K. Lewis, Chief of Staff

Daniel K. Lewis was named Chief of Staff in June 2013.

In this role, Lewis serves as a principal advisor and provides leadership and direction for strategic planning, business development, change management and policy development for the System on behalf of the CEO. He also represents the CEO in selected internal and external interactions with physicians and staff, the Board of Trustees, federal, state and local government representatives, and community leaders. Among Lewis’ critical duties is providing oversight to ensure that System priorities stay on track, on budget, meet goals and objectives, and meet measurement criteria.

Lewis joined MetroHealth in June 2007 as Vice President, Human Resources, and he was promoted to Chief Administrative Officer in June 2011. He has 30 years of business management experience, serving in executive positions at leading companies including OM Group, Inc., Goodyear Tire and Rubber Company, Rubbermaid Inc., and International Management Group.

Lewis received a bachelor's degree in Psychology from Kent State University and a master's in Industrial/Organizational Psychology from the University of Akron.


Michael Phillips, JD, Interim Chief Legal Officer

Michael Phillips has served as Chief Legal Officer for MetroHealth since September 2012, bringing more than 30 years of legal experience to the role.

Phillips manages the legal affairs of The MetroHealth System, including planning, directing and implementing system-wide legal reviews and approval processes.

He is a partner with Calfee, Halter & Griswold LLP, where he serves as co-chair of the Health Care and Life Sciences group.  He has worked with a wide range of health care clients and his principal practice areas are counseling on health care regulatory matters and representing public hospitals.  He is a member of the American Bar Association's Health Law, Business Law and Tax Sections, and is an active member of the  American Health Lawyers Association.  He is a frequent speaker on a variety of health law and corporate governance topics and exempt organizations.

Phillips received his bachelor's degree from the University of Virginia, and his juris doctor degree from the Marshall-Wythe School of Law at the College of William and Mary.   

Craig Richmond, Chief Financial Officer

Craig Richmond joined MetroHealth in April 2010 as Vice President, Revenue Cycle, took on the role of Associate Chief Financial Officer in May 2013, and was named Chief Financial Officer in January 2014.

Richmond is responsible for the system-wide leadership and strategic direction of the organization’s financial operations, which include the revenue cycle, finance, accounting, internal audit, managed care, reimbursement and treasury departments.

He has more than 17 years of experience in the industry, specializing in multiple areas within both finance and the revenue cycle. His background includes working in academic medical centers, health systems and with community providers to optimize revenue cycle and finance operations. He is currently leading a $10 million, system-wide implementation of Epic System’s revenue cycle suite, which will serve as a catalyst for staffing efficiencies, revenue enhancements, enhanced performance accuracy and improved patient satisfaction.

Richmond earned a bachelor of science in Accounting with a minor in Management Information Systems and Decision Support Systems from the University of Delaware.  He is a Certified Public Accountant (Maryland) and frequent speaker on a variety of best practices within finance and revenue cycle operations.


Donald Reichert, Vice President, Associate Chief Information Officer

Donald Reichert was named Vice President, Associate Chief Information Officer, in March 2014.

In this role, Reichert is responsible for overseeing MetroHealth’s local, regional and national leadership in health information technology.

Before his current appointment, Reichert spent three years as the Senior Director of Applications. He has more than 30 years of experience in the health care industry, with an extensive background in and understanding of Information Technology operations and trends.

Prior to joining MetroHealth, Reichert was the Vice President and Chief Systems Officer at NorthShore Health Systems in Chicago. He also has held management IT positions at Spartanburg Regional Medical Center in Spartanburg, S.C., and Group Health Associates in Cincinnati.

Reichert earned both a bachelor’s and master’s degree from the University of Cincinnati, and a Master of Health Services Administration degree from Xavier University. He is a member of the American College of Healthcare Executives, the Healthcare Information Management Systems Society and the College of Healthcare Information Management Executives.

© Copyright 2002 - The MetroHealth System|2500 MetroHealth Drive|Cleveland, OH 44109|(216) 778-7800|All Rights Reserved.
  • © Copyright 2002 - The MetroHealth System
  • 2500 MetroHealth Drive|Cleveland, OH 44109|(216) 778-7800
  • All Rights Reserved.