Log in to MyChart

Family and Friends

Patient Information

Patient Information provides general information about patients’ conditions, phone extensions, mailing addresses, visiting hours, and any visiting restrictions. Call 216-778-4141 from 7:30 a.m. to 8:30 p.m.

Your privacy is important to us. If you do not want your condition or phone number given to callers, tell your nurse.

Visiting Guidelines

Your visitors are welcome and can provide support to help you in your recovery. The hospital allows a family member, friend, or other individual to be present with the patient for emotional support during the course of stay. In addition the hospital prohibits discrimination in visitation based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.  Here is some information for your guests:

General Hospital Visiting Hours: 10 a.m.–8:30 p.m. Some intensive care units and other patient care areas have different visiting hours. Call Patient Information at 216-778-4141 from 7:30 a.m. to 8:30 p.m. for visiting times in these units.

Please note: In support of our General Hospital Visiting Hours, effective February 18, the Inpatient Towers front entrance will be closed from 8:30 p.m. to 6:30 a.m. daily.

MetroHealth recognizes that there are situations when patients should be permitted to receive visitors after hours. Families can request pre-arrangements for overnight passes at the nursing station on the patient’s floor. Or, after hours guests can go to the service desk in the Emergency Department entrance on Scranton Road for assistance.

MetroHealth Healing Environment Guidelines

For the comfort and safety of our patients and guests, and to create an environment that promotes healing and wellness, we ask that patients, visitors and guests:

  • Be respectful and courteous of other patients, visitors, hospital staff and property
  • Listen to caregivers’ instructions
  • Speak softly
  • Refrain from using foul or offensive language
  • Supervise your children
  • Limit food in waiting areas to snacks and beverages; please eat full meals in our cafeteria or other dining areas
  • Keep our campus clean and use trash cans

Please note:

  • You must refrain from visiting your loved ones if you are feeling ill, to prevent spreading germs
  • You must wash your hands when walking in and out of patients’ rooms (Use the foam, soap and water or hand sanitizer that is outside the room.)
  • There is no smoking on hospital grounds
  • For health reasons, Intensive Care Units do not accept flowers for patients

Our general policy is no more than two visitors per patient. There are some exceptions, so please ask a staff member about the policy on the unit you wish to visit.

For the comfort and safety of all patients, guests and employees of The MetroHealth System, please speak with a MetroHealth staff member if you observe inappropriate behavior or need assistance.


Convenient parking is available on the upper level of the hospital parking garage located by the Inpatient Towers entrance. Weekly rate visitor passes can be purchased by calling the Parking Facilities Office at 216-778-4612.

Please note: Effective February 18, the North/Visitor Garage will close daily at 8:30 p.m. Those who are still parked in the lot after visiting hours will be able to exit.


Several dining options are available to your visitors:

MetroHealth Atrium Grille, the hospital's main dining room, offers traditional home-style meals, pizza, sandwiches, salad bar, and homemade soups. In addition, bagels, beverages, and snacks are offered. It is located on the first floor.

Hours: 7 a.m.–7 p.m., daily

MetroHealth Towers Café offers Caribou coffees and specialty drinks, smoothies, panini sandwiches, fresh gourmet sandwiches and salads, homemade soups, bagels, and gourmet desserts and pastries. It is located on the first floor, next to the gift shop.

Hours: 6 a.m.–11 p.m., Monday–Friday

MetroHealth Outpatient Plaza Café offers Caribou coffees, fresh gourmet sandwiches and salads, homemade soups, hotdogs, warm pretzels, bagels, pastries, donuts, beverages, and snacks. It is located in the Outpatient Plaza Atrium, second floor.

Hours: 7 a.m.–2:30 p.m., Monday–Friday

In addition, vending machines are located in the Critical Care Pavilion near the Emergency Department near Radiology (take the E elevators to the ground floor), and the Inpatient Towers, eighth floor lounge.
Public Telephones

Public telephones are located throughout the hospital, including the main lobby, Emergency Department, surgery waiting area, cafeteria, Bell Greve building, and Outpatient Plaza.
Cell Phone Usage

The use of cell phones is not permitted in patient care areas of the medical center. Cell phones are allowed in public areas. Please observe posted signs.

Religious/Spiritual Support

Representatives of various religions can provide support in the hospital to you and your family. Please call 216-778-4663 or visit our Pastoral Care Web site.

Gift and Flower Shops

The Merry-Go-Round Gift Shop is located on the first floor, south of the main lobby. It offers a wide assortment of gifts. Hours of operation are variable. Please call 216-778-5676 for more information.
© Copyright 2002 - The MetroHealth System|2500 MetroHealth Drive|Cleveland, OH 44109|(216) 778-7800|All Rights Reserved.
  • © Copyright 2002 - The MetroHealth System
  • 2500 MetroHealth Drive|Cleveland, OH 44109|(216) 778-7800
  • All Rights Reserved.