Billing & Finance
Thank you for choosing The MetroHealth System as your health care provider. MetroHealth and the government both sponsor programs to enable you to receive the highest quality of care, even if you may not be able to afford it.
Our Patient Financial Services staff is dedicated to providing you with superior customer service. Pay bills online, view statements, schedule appointments, refill prescriptions, and more.
Contact Us
Call 216-957-3250 or toll-free 877-509-0597 Monday through Thursday from 8 a.m. to 8 p.m. or Friday 8 a.m. to 5 p.m.
Email customerservice@metrohealth.org. We will respond within four business days.
Insurance
Find lists of accepted in- and out-of-network insurance plans.
Estimates
Get an estimate for your out-of-pocket costs for tests, procedures, and other healthcare services.
Price Transparency
MetroHealth strives to take the surprise out of billing and to help patients anticipate and understand their financial obligations.
Financial Assistance
Learn more about our programs that can help you pay for your healthcare costs.
Frequently Asked Questions
- Send a MyChart message
- Email customerservice@metrohealth.org.
- Give us a Call
Call Customer Service at 216-957-3250 or toll-free 877-509-0597 Monday through Thursday from 8 a.m. to 8 p.m. or Friday 8 a.m. to 5 p.m. -
Send Mail
The MetroHealth System
P.O. Box 74633
Cleveland, OH 44194-0002When sending payments, please include the bottom portion of your statement with your check, money order, or credit card information.
When will I get my statement?
MetroHealth bills insurance companies or any responsible third parties before sending a final bill to the patient. Once payments have been received from these parties, the balance due on this statement is your portion of the bill and your responsibility to pay.
How do I pay my bill?
- Login to MyChart to view statement and pay bill
- No MyChart account? Use the Online Bill Pay as Guest option on the MyChart login page
- Use our automated system when calling 216-957-3250
- Mail in your payment
- Visit the Registration/Admissions windows at the Glick Center, Monday Friday 8 a.m to 5 p.m.
How can I receive a copy of my itemized charges?
At the patient or guarantor's request, an itemized statement may be provided. Please contact Customer Service to request an itemized bill. You may send a MyChart message, or call Customer Service at 216-957-3250 or toll-free 877-509-0597 Monday-Thursday from 8 a.m. to 8 p.m. or Friday 8 a.m. to 5 p.m.
Why did I receive more than one bill from MetroHealth?
Information about Facility Fees
Why did I receive a statement if I have insurance coverage?
You receive a statement if there is a patient balance due, after your insurance processes our claim. The amount you were billed is based on what your insurance communicates to us on an Explanation of Benefits (EOB). Your insurance also mails you an EOB and this document details how your insurance determined financial responsibility.
Contact your insurance directly if you feel your responsibility is inaccurate. The phone number is likely to be on your insurance card or EOB.
What if I cannot pay my bill in full?
We offer many payment options, including payment plans. Please contact us if you are unable to make payment in full. Please log in to MyChart or call us to set up a payment plan. If you need a payment plan longer than 6 months, we have a partner that can offer an interest free extended payment plan for your balances. Making less than a full payment without making prior arrangements may result in the referral of your account to a collection agency.
Visit our Financial Assistance page to learn more about the programs offered.
Why am I asked for my insurance information each time I come in for a visit?
By supplying your insurance information at each visit, our Patient Service Representative can verify MetroHealth records to ensure the accuracy of insurance billing.
How do I submit changes to my address and insurance information?
Updates can be made via MyChart, completing the form on the back of your monthly statement and mailing it to the address shown, or you may contact Customer Service.
What happens if I overpaid my account?
If there is no outstanding patient liability on your account, we will issue you a refund if you have overpaid.
What is my current balance?
Balances can be viewed on MyChart. Patients can also contact Customer Service to check your current balance, ask a question, or request assistance related to billing/payments.
Who do I contact if I believe I have been a victim of fraud or identify theft regarding a hospital or physician bill?
Please send a MyChart message or contact Customer Service at 216-957-3250 or toll-free 877-509-0597.
About Provider-Based Billing and Facility Fees
An outpatient clinic offers you the convenience and access to many services such as lab, x-ray, MRI, etc., that you may not receive in an individual doctor’s office. In addition, outpatient clinics provide physicians with the capability to perform more complex procedures. The facility charge reflects the cost of access to and use of these services and level of care.
The amount you pay for treatment at an outpatient clinic depends on the services you receive. It also depends on your insurance coverage. We advise you to check with your insurance company for more information. You can also speak with a MetroHealth patient financial representative at 877-509-0597.
Yes. You can find the facility fee on your statement. This fee may be listed as an "Outpatient Clinic Visit" or "Treatment Room Visit".
Your physician's fee or fee of another medical professional who provided services to you will appear as a separate line item on your bill. This fee may be listed as "Provider" charge.
You will be advised what is required in payment prior to your visit in MyChart, or if you request an estimate. Your co-pay can be paid before your appointment through your MyChart account or at time of service when you check in for your appointment.
Most MetroHealth locations utilize provider-based or hospital outpatient billing. MetroHealth locations that do not have provider-based or hospital outpatient billing:
- Broadview Heights Sports Medicine and Physical Therapy
- Lakewood Recovery Resources
- Medina Health Center
- Midtown Recovery Resources
- Old Brooklyn Recovery Resources
- State Road Family Practice
- Westlake Physical Therapy at the West Shore Family YMCA