A Medical Home for Patients of All Ages Who Have Special Health Care Needs
Comprehensive Care is a unique Primary Care Practice for persons of all ages with Special Health Care Needs. The practice has been serving the Special Needs population for more than 50 years, the first of its kind in Ohio. In 2011 it was the first practice at MetroHealth to be awarded a NCQA (National Center for Quality Assurance) Level 3 Recognition (the highest possible level) for Excellence of Care. Our approach to care is holistic, involving the care of the patient as well as the family/caregivers.
Patients with special health care needs benefit from a team approach involving professionals who are accustomed to caring for persons with complex chronic medical conditions. The Comprehensive Care team has expertise in integrating services both in and outside of the hospital/clinic setting, including tapping into the appropriate community resources available. RN Care Coordinators assist each patient/caregiver in navigating appointments and follow up from the multiple specialists that may be involved in the patient’s care.
Families who have a loved one with developmental delays or disabilities including Intellectual, learning and/or physical concerns including ADHD and autism, benefit from anticipatory integrated care. Comprehensive Care provides care throughout the lifespan, with no need to change practices as the patient grows. When patients turn 21 years old, they are transitioned from the pediatric providers in the practice to those who see both children and adults, staying within the group and remaining with the coordinators and support staff who are familiar with them.
The program offers:
- Continuity of care with a small group of providers and team of support staff
- Specialty clinics with multiple specialists for pediatric patients with Cerebral Palsy, Spina Bifida and Hydrocephalus, to reduce the need for multiple, separate appointments.
- RN Care Coordinators to facilitate services with community agencies, schools, home-care nursing agencies and other providers
- Bureau for Children with Medical Handicaps (BCMH) Service Coordinators to assist with applications, special requests, etc.
- Individualized patient/family care education by RNs experienced in the care of persons with special health care needs
- Liaisons from the Cuyahoga County Board of Developmental Disabilities present in clinics to assist with outreach needs
- A seamless transition from pediatrics to adolescent and adult care within the practice