Emergency services are for sudden and serious injuries or illnesses for which you cannot wait to be seen by your PCP or be treated at our MetroExpressCare locations.

If you have an emergency, call 911 or go to the nearest emergency room or other appropriate setting.

When you are being treated for emergency services:

• Be sure to tell the emergency room staff that you are a member of MetroHealth Care Plus and show them your ID card.
• If the provider who is treating you for an emergency takes care of your emergency but thinks that you need other medical care to treat the problem that caused your emergency, the provider must call MetroHealth Care Plus.
• If you are able, call your PCP as soon as you can to let him or her know that you have a medical emergency, or have someone call for you.
• If the hospital feels you need to be admitted from the emergency room, please make sure that MetroHealth Care Plus is called within 24 hours so that arrangements can be made to transfer your care back to the MetroHealth Care Plus provider network.

Emergency Room or Urgent Care? How to Know Where You Should Go When should you go to an urgent care or rush to the ER? Our MetroExpressCare staff explains. Read this article.