The Customer Service Representatives at Patient Financial Services are available to help you with your billing questions. You have many options for contacting them: 

Call Us
Call Customer Service at 216-957-3250 or toll-free 877-509-0597 Monday through Thursday from 8 a.m. to 5 p.m. or Friday 8 a.m. to 4:30 p.m.

Email Customer Service
You can email customerservice@metrohealth.org. We will respond within two business days.

Meet In Person
To speak with a representative in person about your statement, visit our Financial Clearance Center Monday through Friday, 7:30 a.m. to 4 p.m. We are located in the MetroHealth Outpatient Plaza, Room 1100, 2500 Metrohealth Drive, Cleveland, Ohio 44109.

Send Mail
If you would like to submit your questions in writing or request our assistance, address all correspondence, including payments, to:

The MetroHealth System
P.O. Box 931703
Cleveland, Ohio 44193

When sending payments, please include the bottom portion of your statement along with a check, money order, or MasterCard, Visa, or Discover Card information.