About MetroHealth
Patient Satisfaction
MetroHealth works to ensure every patient's experience is positive. To measure the hospital's progress, patients who received inpatient care were surveyed about their MetroHealth experience.
Survey results are sent to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. This is a national survey of hospital patients. HCAHPS was created to report to the general public how patients rate hospital care. MetroHealth's rates are compared to those reported by hospitals in Ohio and across the US.
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Patient Satisfaction*
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MetroHealth Performance
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Averages for All Reporting Ohio Hospitals
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Averages for All Reporting U.S. Hospitals
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Patients who said their nurses always communicated well.
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72%
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76%
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75%
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Patients who said their doctors always communicated well.
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76%
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78%
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80%
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Patients who said they always received help as soon as they wanted.
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57%
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64%
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63%
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Patients who said their pain was always well controlled.
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65%
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69%
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69%
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Patients who said that staff always explained about medicines before giving it to them.
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58%
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59%
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59%
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Patients who said that their room and bathroom were always clean.
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64%
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70%
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70%
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Patients who said that the area around their room was always quiet at night.
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63%
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53%
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57%
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Patients who said that they received information on what to do during recovery at home.
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82%
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83%
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81%
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Patients who gave MetroHealth a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).
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60%
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67%
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66%
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Patients who said they would definitely recommend MetroHealth.
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70%
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68%
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68%
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* Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) US Department of Health & Human Services: Medicare Hospital Compare, updated 5/25/2010
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