Frequently Asked Questions
How may I request a copy
of my medical records?
Is there a
charge for copies?
Who may request medical
When may I expect to
receive my copy?
Will you fax the copies to my home or
Who can answer questions about my
can I obtain a copy of my bill for a legal action?
May I obtain a copy of my x-ray films from
When will my child's birth
certificate be ready?
Q. How may I request a copy of my medical
A. Download, complete, sign and date the Authorization to Release
Protected Health Information to Another Facility and return via
mail. Please note that unsigned or undated requests will not be
processed. If you are the patient requesting a copy of your record,
include a prepayment of $10.00. Make check or money order payable to The
MetroHealth System. This prepayment will only cover the first 4 pages of
your records. You will be billed for any balance. Please note:
- Specify the visit dates and documents you need.
- Allow 10 business days to receive copies.
Q. Is there a charge
A. Yes. The State of Ohio, in House Bill
331, has established a fee schedule. You can see the fee
schedule here .
Q. Who may
request medical records?
A. You may request copies of your own medical
records or those of a minor child, or someone for whom you are the legal
guardian or hold a Power of Attorney for healthcare. A copy of the guardianship
or Power of Attorney for healthcare must be provided. Spouses, children or
the executor of the estate may request medical records for deceased
patients. A copy of the death certificate or executor of the estate must
Q. When may I expect
to receive my copy?
A. Because of the large
number of requests we receive, it generally takes up to ten business days
to fulfill your request.
Q. Will you fax the
copies to my home or office?
A. No. We cannot fax medical records due to confidentiality
Q. Who can answer
questions about my bill?
A. Call the Financial Customer Services Department at (216)
Q. How can I obtain
a copy of my bill for a legal action?
A. Please ask your attorney to submit a written request with a
patient signed authorization to:
Financial Customer Services Department
MetroHealth South Campus
4229 Pearl Road
The attorney should include payment for the minimum $15.00 charge for
the bill copy. The balance, if any, will be billed to the attorney.
Q. May I obtain a
copy of my x-ray films from Medical Records?
A. No. Please contact the Department of Radiology, Film File
Room, (216) 778-4074.
When will my child's birth certificate be ready?
A. For information on obtaining a birth
certificate, please click here.