A Guide to Your Stay at MetroHealth
For Your Comfort
Your health care team recognizes pain management as a priority in your care. You have the right to receive information about pain and pain relief measures from your health care providers. They will respond to your reports of pain and provide pain management therapies. An educational brochure, Pain Management: Comfort with Caring, will be given to you by your nurse. This guide will answer many questions you may have regarding pain control.
Oftentimes a loss of health can challenge one’s inner strength. Members from various religions are available to provide spiritual help to you and your family. If you wish to be visited by a hospital chaplain, please call Pastoral Care at 216-778-4663.
Worship services are held every Sunday in the Patient Activity Center (take the C elevators to the seventh floor). Catholic Mass starts at 10 a.m. and an interdenominational service begins at 11 a.m.
Chapels are located on the first floor of the Inpatient Towers and near the Surgery Waiting Area and Emergency Department. They are open at all times.
If English is not your primary language and you are having difficulty communicating, our interpreter service can help. Call 216-778-5452.
MetroHealth System cuenta con empleados que hablan español y también ofrece acceso a intérpretes a través del teléfono para ayudar al paciente a concertar una cita médica, hablar con pacientes hospitalizados, con pacientes no hospitalizados o ayudar con los procedimientos y servicios financieros.
Para obtener más información, por favor llame al 216-778-3466.
Services for Individuals with Hearing Impairments
TTY/TDD (Teletypewriter of Telecommunications Device for the Deaf) is available. Interpreter services can be arranged. Ask for your nurse to make arrangements for an interpreter through the Department of Social Work.
Deaf Talk TV
Deaf Talk TV for sign language interpretation is available on every nursing unit. Each nursing unit has a designated room where a TV unit can be connected and sign language interpretation is available within five minutes. There is no need to schedule the interpretation — it is available 24 hours every day. If you are interested, please speak with your nurse and arrangements will be made with the Social Work office.
The Plain Dealer, USA Today, New York Times, and a variety of other publications are available on the first floor in the cafeteria hallway.
Your comfort and well-being are important to us. Should you have questions or concerns regarding your care or feel that we have fallen short of your expectations, please speak with your nurse or doctor. If your concerns are not properly addressed, you are encouraged to register a formal complaint with the MetroHealth Patient Ombudsman by calling 216-778-5800. In the event you are not fully satisfied with the resolution provided by MetroHealth, you may contact the Joint Commission's Office of Quality Monitoring by calling 800-994-6610 or sending an e-mail to email@example.com.
Patient Activity Center
If your condition permits, you are welcome to visit the Patient Activity Center (take the C elevators to the seventh floor). The center offers crafts, games, films, and special events. If you are interested in visiting the Patient Activity Center, let your nurse know. For more information, call 216-778-4701.
Hair Care Center
The Hair Care Center is located in the Patient Activity Center (take the C elevators to the seventh floor). It is staffed by a licensed stylist. Call 216-778-4705 for complete details. Hair care can be arranged for people unable to come to the Hair Care Center.
Your illness or injury can threaten your sense of self. The Art Studio provides opportunities to express feelings through art. Professional art therapists can assist you in creative activities that can help you cope.
The Art Studio is located in the Patient Activity Center (take the C elevators to the seventh floor). Arrangements can be made for people not able to come to the Art Studio. Call 216-778-5756 for complete details.
People who enjoy plants and their care are invited to visit our greenhouse. It is located in the Patient Activity Center (take the C elevators to the seventh floor). Call 216-778-4701 for details.
A branch of the Cuyahoga County Public Library is located on the first floor of MetroHealth Medical Center. You may borrow books, magazines, movies, and books on tape. A computer lab is also available. Learn more.
Automated teller machines for various banks are located on the first floor in the hallway near the cafeteria, east corridor near the Social Work Department, Atrium lobby of the Outpatient Plaza, and the lobby of the Critical Care Pavilion.