The MetroHealth System welcomes feedback from its patients and visitors and strives to resolve complaints and improve our processes of care. MetroHealth has a Patient Ombudsman whose role it is to help coordinate resolution of complaints from its patients and visitors. The Patient Ombudsman can be reached by calling (216) 778-5800. We encourage you to work with us to resolve any patient care or safety issues; however, if these concerns cannot be resolved through the hospital, you can contact the Joint Commission's Office of Quality Monitoring to report any concerns or register complaints about this facility by either calling 1-800-994-6610 or e-mailing your concerns to complaint@jcaho.org.